Order Assurance-1

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. *Central Sales Administrator Role Summary: This role provides three distinct functions: Own as part of the team role all sub 1k MRC customers Provide administration and reporting functions to the Central Accounts Team Provide administrative functions to regional sales administration heads on large or complex bids Job Scope/Supervision: Sales Engineering, Sales, Account Management Reports to Senior Manager, Order Assurance Duties and Responsibilities: •Own as part of a team function all sub 1k EUR MRC customers: Respond to account queries, including upgrades, changes, ceases, billing issues and any other account activities oProvide timely response on all queries and actions ensuring the customer is kept informed, updated and promptly responded to oOwn the request to order process for all of these accounts, including creating pricing, quotes, purchase orders and ensuring these services are passed to the delivery/cease teams •Support the Account Managers: oTaking responsibility and control over sales admin activities and hence releasing the AM's from admin workload oProcess Credit Checks, Credit Notes, Cease Requests etc on behalf of AM or upon request oProvide CMD data entry support where needed oLiaise with other departments and ensure sales dependencies and actions are progressing/completed on time (SOPS, Products, Pricing, Sales Engineering) oResponsible for IONE Trial activation and correct tracking of related data in CMD •Outsourced admin function from the regions oInput large OLO quotes into ONQT oPull data from Siebel for large renewal/account changes oOwn the simple complete moves/adds/changes process •Any other sales admin related activities upon request.