Join a global operations organization that keeps international payments moving with speed, accuracy, and strong risk discipline. You’ll lead a high-performing team in a fast-paced 24x5/7 environment where service excellence and control rigor are equally critical. This role offers broad exposure across regions and partners, with direct impact on client outcomes and business results.
Job SummaryAs an Operations Manager within Payments Processing Operations, you lead day-to-day clearing and servicing operations while ensuring consistent control, quality, and timeliness. You translate key metrics and risk drivers into clear priorities, coaching the team to meet line-of-business financial goals and service expectations. You partner globally with regional stakeholders to drive operational consistency, capacity planning, and continuous improvement.
Job Responsibilities- Deliver client deliverables with high timeliness and accuracy.
- Manage daily transaction processing, client service activities, and database/control routines.
- Drive a continuous improvement culture focused on measurable productivity and quality outcomes.
- Review processes and performance regularly to improve competency and performance ratings.
- Document procedures and ensure new processes are captured and maintained.
- Lead multiple projects simultaneously, ensuring accountable execution and clear status reporting.
- Define department strategy and goals aligned to broader organizational direction.
- Partner with senior managers to assess technology, resource, and process needs.
- Identify process gaps and recommend practical, control-minded solutions.
- Develop a team that adapts quickly to dynamic organizational and operational change.
- Own performance management and talent review processes for the organization.
- Bring 13+ years of experience within a financial institution.
- Demonstrate proven people leadership, including managing teams of 15+ employees.
- Apply strong working knowledge of international payment processing operations.
- Utilize expert knowledge of SWIFT, ISO standards, and international payment conventions and practices.
- Exhibit strong business acumen and commercial market awareness.
- Build effective relationships across functions, senior stakeholders, and global regional partners.
- Take ownership of issues with proactive problem-solving, appropriate escalation, and disciplined follow-through.
- Lead operations in a 24x5/7 or time-zone distributed service environment.
- Implement metric-driven operating rhythms and controls to improve productivity and quality.
- Drive change management across teams through clear communication and coaching.
- Manage budgeting, staffing models, and capacity planning in a high-volume operation.
- Coordinate cross-regional process standardization and control alignment.
- Strengthen stakeholder experience by handling complex client escalations with strong judgment.
- Champion risk awareness by embedding controls and operational discipline into daily execution
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
