Organization:
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
Job Title: Platform Engineer – AI & Power Platform
Location: Bangalore- Manyata tech Park
Business & Team: CTO – EUX AI and Power Platform
Impact & contribution:
The purpose of this role is to engineer, operate and continuously improve the bank's enterprise AI and low-code platforms, namely Microsoft 365 Copilot, Copilot Studio, ChatGPT Enterprise and the Microsoft Power Platform, so that they are secure, reliable, well governed and ready to scale. You will bring a platform engineering mindset: automating operations, codifying controls and building the guardrails that let thousands of colleagues and makers use AI safely.
Roles & Responsibilities:
- Administer, configure and support Microsoft 365 Copilot, including licence assignment, feature and agent enablement, extensibility and plugin controls, and usage and adoption reporting.
- Administer and support Copilot Studio: environments, agent publishing and sharing, connectors, authentication, DLP policies and capacity.
- Administer and support ChatGPT Enterprise: workspace configuration, SSO and SCIM user provisioning, role and group management, custom GPT, app and connector governance, and integration with compliance and audit APIs.
- Implement and operate guardrails for generative AI, such as data loss prevention, sensitivity labels, Microsoft Purview controls, audit logging and retention, in partnership with Cyber Security and Risk.
- Monitor adoption, consumption, licensing and cost of AI services and turn the data into insights for product owners.
- Support the evaluation, onboarding and operation of additional AI platforms, such as Anthropic Claude, as the bank's AI portfolio grows.
- Administer, support and operate Power Apps, Power Automate, Copilot Studio, Power BI and Dataverse.
- Troubleshoot infrastructure, connector and solution issues across Power Apps, Power Automate and Copilot Studio, and implement fixes.
- Design and build automation for operational tasks using PowerShell, Power Platform CLI and Microsoft Graph API.
- Create and manage CI/CD pipelines using GitHub Actions and Power Platform Pipelines, as well as on-premises tooling (TeamCity, JFrog, Octopus).
- Manage identities, groups, app registrations and access policies in Microsoft Entra ID, and troubleshoot user and access issues.
- Work with the Azure services that underpin the platforms, such as Azure OpenAI and Azure AI Foundry, Key Vault, Functions and Logic Apps, where required.
- Maintain infrastructure and configuration as code so that platform settings are versioned, repeatable and auditable.
- Provide technical consultancy and advice to end users, makers, project and business stakeholders on AI and Power Platform.
- Work within a team environment and across business units to complete associated tasks.
Essential Skills:
- 4+ Hands-on experience administering Microsoft 365 Copilot and Copilot Studio in a large enterprise.
- Experience administering ChatGPT Enterprise or an equivalent enterprise generative AI platform, including SSO and SCIM, workspace governance and compliance integration.
- Extensive experience managing and troubleshooting large, complex, mission-critical Power Platform environments (Power Apps, Power Automate, Dataverse, Power BI).
- Strong scripting and automation skills in PowerShell, Power Platform CLI and Microsoft Graph API.
- Solid working knowledge of Microsoft Entra ID, Microsoft Purview and Microsoft 365 admin and security controls.
- CI/CD and source control experience with GitHub, GitHub Actions and Power Platform Pipelines, with knowledge of TeamCity, JFrog and Octopus.
- Understanding of responsible AI, data protection and governance in a regulated environment.
Education/Qualifications: Bachelor’s degree in engineering in Computer Science/Information Technology
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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