Develop and present pre-sales solutions for unified communications and contact center technologies across Avaya, Genesys, and Cisco on-premises and cloud platforms. Translate customer requirements into business value, map solutions to client goals, address objections, and collaborate with sales, product, and customer success teams. Requires strong knowledge of signaling protocols, LAN/WAN infrastructure, UCaaS, CcaaS, SaaS, and relevant vendor certifications.
Required Skills and Qualifications
- Technical Expertise: Strong background in Unified communication and Contact center of Avaya / Genesys / Cisco - On prem and cloud based Solution – CcaaS , UCaaS, SaaS models . Good understanding of SIP / H/323/ISDN and other signaling protocol use for communication. Good understanding on IT / Networking LAN /WAN infrastructure.
- Certification : Pre-Sales certification in Avaya / Genesys / Cisco UC/CC technology – On Prem and Cloud Solutions.
- Communication Skills: Ability to translate customer requirement into clear business value.
- Business Acumen: Understanding of industry trends and ability to map solutions to client goals.
- Experience: Typically 4-6 years in presales, solutions engineering
- Education: Bachelor’s degree in Electronics & Communication / Computer Science / Electronics Engineering
Key Competencies
- Problem-solving: Ability to handle objections and think creatively.
- Collaboration: Working with sales, product, and customer success teams.
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
