Lead product operations in India, driving agile transformations and managing a team of over 20 employees. Enhance operational effectiveness and communicate changes effectively.
Job Description
Join us on a transformative journey as we enhance our operating model to drive productivity and innovation. We started by adopting Scrum in 2017 to boost team-level efficiency, then introduced a Product Operation Model to improve collaboration and alignment across products (team-of-teams). We've organized our products into Portfolios to optimize resource management and prioritization. Our current focus is on accelerating the delivery of our most significant priorities, which span multiple portfolios and many autonomous products.
Job Summary
As the Executive Director Product, Experience, and Technology (PXT) organization within Chase's Consumer and Community Bank (CCB) comprises 25,000 product managers, UX designers, and software engineers. The PXT Product Operations function is responsible for the effective execution of the product operating model, including operating model design, tooling, training, communications, measurement, portfolio reporting, and change management.
The Product Operations lead in India reporting into the Operating Model Design team, you will have three responsibilities
(1) To rally our India employees around the Product Operations vision and ensure transparency and connectivity between senior leaders in the US and delivery teams in India
(2) To be the local management presence for Product Operations employees who will have functional reporting lines to managers in the US
(3) to help us drive change and improve the Product Operation Model at scale.
This is a senior leadership role that requires prior experience with large-scale operating model transformation and direct management of at least 15 employees.
Job responsibilities
Required qualifications, capabilities, and skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Join us on a transformative journey as we enhance our operating model to drive productivity and innovation. We started by adopting Scrum in 2017 to boost team-level efficiency, then introduced a Product Operation Model to improve collaboration and alignment across products (team-of-teams). We've organized our products into Portfolios to optimize resource management and prioritization. Our current focus is on accelerating the delivery of our most significant priorities, which span multiple portfolios and many autonomous products.
Job Summary
As the Executive Director Product, Experience, and Technology (PXT) organization within Chase's Consumer and Community Bank (CCB) comprises 25,000 product managers, UX designers, and software engineers. The PXT Product Operations function is responsible for the effective execution of the product operating model, including operating model design, tooling, training, communications, measurement, portfolio reporting, and change management.
The Product Operations lead in India reporting into the Operating Model Design team, you will have three responsibilities
(1) To rally our India employees around the Product Operations vision and ensure transparency and connectivity between senior leaders in the US and delivery teams in India
(2) To be the local management presence for Product Operations employees who will have functional reporting lines to managers in the US
(3) to help us drive change and improve the Product Operation Model at scale.
This is a senior leadership role that requires prior experience with large-scale operating model transformation and direct management of at least 15 employees.
Job responsibilities
- Explain the operating model vision and change initiatives to the India community; rally people around the vision and ensure that they understand the 'why' behind the changes
- Ensure that US-based Product Operations leadership fully understands the context and concerns of PXT employees in India
- Drive change management in India for Product Operations initiatives
- Explore specific op model domains (org structure, process, metrics, tools, culture) to identify needed changes or best practices that should be propagated
- Assist in creating solutions for ineffective or missing org structures, processes, metrics, tools, or cultural behaviors
- Collaborate with stakeholders to establish global standards where necessary
- Partner with other Product Operations leads to implement tools, training, and communication for operating model improvements.
- Communicate changes to the operating model with authenticity and humor to various stakeholders.
- Address resistance and change fatigue with empathy, maturity, and effective change techniques.
- Provide local oversight of 20+ employees who report to managers in other locations
Required qualifications, capabilities, and skills
- 15+ years of work experience including leadership roles in large-scale Agile/Product transformations and operating model design
- Hands-on experience with software product development as a product manager, software engineer, or Agility Lead (scrum master)
- People leadership experience (we will not consider candidates who have not managed people)
- Proven ability to manage and implement operational effectiveness and portfolio management initiatives
- Proven ability to operate within the product development life cycle and agile methodologies in large, complex, matrixed organizations
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Top Skills
Agile Methodologies
Product Management
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