Product Manager (Process mapping / Developing / Customer Delivery / CIS)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Manager (Process mapping / Developing / Customer Delivery / CIS)

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The GCD&C Product Enablement team serves as a unified, strategic interface between Global Customer Delivery & Care (GCD&C) and global product organizations. Within this team, the Standards & Governance function ensures operational consistency and alignment across all product verticals by reviewing team deliverables for quality, supporting compliance with broader business unit standards (such as Studio and MC Tech), and collaborating across GCD&C to ensure Product Enablement standards align with business objectives.
About the Role
We are looking for a highly organized individual to join the Standards & Governance team within GCD&C Product Enablement. In this role, you will contribute to the development of frameworks, standards, and best practices that promote consistency, quality, and compliance across Product Enablement, and drive their implementation and ongoing maintenance.
Key Responsibilities:
• Support the design, implementation, and ongoing enhancement of governance frameworks, standards, and processes for Product Enablement.
• Ensure compliance with framework and standards
• Collaborate effectively with internal and external stakeholders to achieve common goals
• Drive awareness and adoption of governance standards, best practices
• Regularly report on compliance, governance effectiveness and process maturity to leadership
• Stay current with industry trends and continuously evolve standards and governance practices to meet changing business needs
About you
• Proficient in process mapping and developing end-to-end process flow, with a focus on identifying gaps, streamlining operations, and enabling effective hand-offs across teams.
• Experienced in leading and facilitating workshops with stakeholders to gather, clarify and validate business needs and requirements.
• Strong collaborator with cross-functional teams, leveraging strong interpersonal skills to build trust, foster alignment, and influence stakeholders without direct authority
• Excellent verbal and written communicator at all levels of the organization
• Proactive, and always seeking improvement opportunitiess through data-driven analysis
• Ability to work on a team and independently
• Experienced or familiarity with Customer Delivery, CIS, or Customer Care operations is a strong advantage

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.