Product Manager - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Manager - Technical

Senior Product Manager - Technical

Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. 
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what’s next.

About the role
As an employee at Mastercard you are expected to demonstrate 'Mastercard Way' cultural values every day – create value, grow together and move fast – with a relentless focus on doing the right things. As a Senior Product Manager - Technical at Mastercard, you are expected to perform the following general responsibilities:
Responsible for understanding business needs, market opportunities, and technology trends
Owns the vision for one or more features
Decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap.
Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
Analyzes and interprets voice of the customer and product metrics as a feedback loop into the backlog and balances the priorities against new features
Recommends trade-off decisions on platform product features/depth of features/backlog items
Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams

All about you
It is not expected that any single candidate would have expertise across all these areas.

Collects and defines features
Proficient at grooming features & user stories, setting entrance/exit criteria and prioritizing a platform product backlog
Continuously monitors feature development at the feature level adjusting throughout implementation as needed
Reviews product demo against acceptance criteria for the feature set
Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
Stays aligned with GTM plans for the feature set
Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
Enables self-service support and/or works to reduce overhead
Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back-office systems, the technical slack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e., trouble management/associated support strategies), and maintenance.
Understands and can explain the business context and the associated customer use cases
Recognize discordant views and take part in constructive dialog to resolve them
May participate with the business in customer research to inform platform product feature needs
Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
Excellent verbal and written communication.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.