Drive ERP product evolution for service modules (Oracle EBS) by delivering enhancements, standardizing global templates, reducing customizations, resolving complex support tickets, and transferring knowledge to second-level support to improve system stability and project delivery.
Brief Job Description:
The Product Specialist - Services will drive value creation and regional business outcomes by evolving ERP product capabilities through targeted enhancements and projects, while supporting Product Owners towards global convergence. The Product Specialist is positioned at the intersection of high business proximity and high standardization, serving as a key enabler of ERP product evolution across the organization.
The Services Product Specialist will support the following areas:
- Oracle eBS Field Service/Mobile Field Service
- Oracle eBS Depot Repair
- Oracle eBS Install Base
- Oracle eBS Oracle Service Contracts
- Other Service related areas
Key Responsibilities:
- Design and deliver enhancements and process improvements to ERP systems
- Translate business requirements into scalable, standardized solutions
- Ensure enhancements are aligned with regional and global strategies
- Consolidate local process variants into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model
- Assess and reduce local customizations and deviations, converging them toward standardized and globally supported ERP solutions
- Identify and eliminate duplicated or overlapping processes and solutions
- Provide expert-level support on complex, non-standard, or recurrent tickets
- Analyze root causes of recurring issues and convert them into enhancement backlog items
- Transfer knowledge to Second-Level Support through playbooks, guidelines, and documentation
Key Performance Indicators(KPI`s)
- Application Stability : Maintain and improve system reliability and uptime
- Project Success : Deliver enhancements and projects on time, on scope, and on budget
- % Time on Projects : Maximize time allocation toward strategic enhancement and convergence initiatives
Qualifications:
- Experience
- 5+ years of experience in ERP systems implementation, support, or product management
- Demonstrated experience in driving ERP enhancements and process standardization across multiple regions
- Track record of translating business requirements into scalable technical solutions
- Technical Expertise
- Oracle E-Business Suite – Strong functional knowledge and configuration experience
- ServiceNow – Proficiency in ticket management, workflows, and knowledge base management
- SharePoint – Experience with documentation, collaboration, and knowledge sharing platforms
- Understanding of ERP convergence methodologies and global template design
- Professional Competencies
- Strong analytical and problem-solving skills with ability to identify root causes
- Excellent communication skills with ability to engage both business stakeholders and technical teams
- Consultative mindset with ability to provide structured, expert-level guidance
- Ability to balance regional business needs with global standardization objectives
- Project management skills with ability to manage multiple enhancement initiatives simultaneously
- Knowledge transfer and mentoring capabilities (for Senior level)
About the Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
The Senior Solutions Architect advises Professional Services teams on complex Edwin AI implementations, including customer discovery, solution design, integrations, estimates, statements of work, deployment oversight, troubleshooting, and technical escalations. The role defines delivery best practices, mentors regional teams, ensures consistent global delivery, collaborates with product and project teams, contributes customer feedback to the product roadmap, and supports professional services package development. Travel of up to 25% is required.
Top Skills:
Artificial IntelligenceAutonomous Agent FrameworksAWSAzureDeep LearningGCPGroovyHTTPItilItsm PlatformsJavaJSONLarge Language ModelsLinuxLogicmonitorMib FilesNagiosOidsPowershellPythonRegexRest ApisSciencelogicServicenowSolarwindsVirtualizationWindowsZenoss
Financial Services
Drives business management initiatives, project workstreams, risk mitigation, audit and compliance deliverables, and process improvements. Partners with business and group leaders to analyze information, prepare executive presentations and dashboards, coordinate team activities, and communicate actions to stakeholders. The role also supports business performance, maintains internal documentation, and helps simplify and improve operational processes.
Top Skills:
ExcelMS OfficeMicrosoft Powerpoint
Fintech • Information Technology • Financial Services
Develop and maintain responsive frontend and backend web applications. Build UIs with modern web technologies (React/Angular), design server-side services/APIs, work with SQL/NoSQL databases, apply CI/CD and version control, debug and optimize performance, participate in code reviews and testing, and collaborate with product and design teams.
Top Skills:
AngularCi/CdCSSGitHTMLJavaJavaScriptMicroservicesNode.jsNoSQLPythonReactRest ApisSQL
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
