WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job DescriptionJOB FUNCTION: 8 - 10 years of experience in Cash Application processSupervises staff and daily operations of the Cash Application department. Oversees operations of global affiliates’ applications, including such activities as running reports, correcting deposits, deleting deposits, opening invoices paid in error, verifying payments received, adjusting customers’ accounts and addressing any issues arising related to cash applications. JOB
RESPONSIBILITIES:
*1. Develops, recommends and implements work methods and procedures in cash application, including updating policies and procedures.
*2. Enforce and monitor established performance standards for cash application department.
*3. Prepare weekly/monthly excel spreadsheets to report the results of individual performance against standards and explain variances.
*4. Ensures all deposits are posted accurately to the customer’s account daily.
*5. Monitor unapplied and unidentified payments to ensure they are thoroughly investigated and resolved within 5 business days.
*6. Acts as liaison with other departments and organizations including treasury, billing, collections, and the accounting/general ledger group.
*7. Periodically review and update existing goals for the group and provides recommendations for process improvement.
*8. Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensures that all policies are understood and adhered to.
*9. Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices9. Performs other duties as directed.
Qualifications• B. Com Graduate• Strong Microsoft Office skills (Excel, Power point, Outlook)
• Ability to lead a team
• Proven ability to strategically interact with customers
• Able to prioritize and manage stressful situations
• Knowledge of Zuora, high radius is an added advantage
• Excellent written & verbal communication skills
• Ability to work under pressure
• Good Team Player
• Multi-tasking
• Target oriented
• Audit methodology
• Time management
• Motivate self & others
