QA Analyst

Purpose of the role

To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives. 

Accountabilities

• Identification of industry trends and developments to implement best practice in quality assurance Services.
• Collaboration with teams across the bank to align and integrate quality assurance processes.
• Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
• Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
• Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
• Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.
• Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
• Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a QA Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

To be successful as QA Analyst you need to determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives. Join us in our mission to safeguard our business and customers from financial crime risks. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.

Key Accountabilities

• Analyse Client data and documentation stored in the KYC Files to determine whether Policy and regulatory requirements are met.
• Assist assignment team leader/AVP in the preparation of Executive summaries, reports and Management Information.
• Document all testing to a standard that allows reperformance of the work by an independent third party. (Workpapers will be available for inspection by auditors and other third parties).
• Proactively learn and build knowledge of Barclays ERMF and policies, and Financial Crime Key Risk Framework.
• Support the embedding of all relevant policies and regulatory requirements. Facilitate and share knowledge and best practices.
• Use expert KYC knowledge to analyse KYC information for a broad range of corporate clients, including a wide variety of specialist industry sectors and various unique/bespoke projects.
• Use strong problem solving and team working skills to resolve complex cases, ensuring the Bank’s Policy and regulatory requirements are always met.

Stakeholder Management and Leadership

• Build and maintain effective working relationships with key stakeholders to ensure successful and high quality delivery of core QA activities.  
• Promote efficient and consistent application of processes alongside a culture of continuous improvement and sharing of best practices.
• Use strong time management skills to complete complex, critical tasks within pressured timescales.
• Contribute to successful Stakeholder relationships.
• Build effective relationships with KYC Operations and Financial Crime to ensure collaboration on key shared objectives.
• Work closely with other KYC QA Analysts to support KYC Leadership in delivering an outstanding performance across the team, demonstrating excellent behaviours and positively embracing and contributing to the KYC change programme.
• Contribute to a positive, supportive and proactive working culture by sharing knowledge and expertise both locally and globally.
• Build effective relationships to successfully deliver high-quality outputs on all Testing.
• Share experience and knowledge to the wider KYC team.
• Collaborate with other Barclays teams & functions to consistently deliver an excellent ‘One Barclays’ client experience.

Decision-making and Problem Solving

• The job holder must be able to autonomously review a KYC File, identify gaps and duly document all the review undertaken, including the rationale for the conclusions reached.
• Have specialised knowledge of key elements of Ownership Structures – Trusts, Funds etc. 
• Identify potential KYC gaps and make recommendations for the implementation of remedial solutions. 
• Provide End to End dedicated and robust specialist KYC expertise throughout the KYC Process.

Person Specification

• In-depth knowledge of Know Your Customer and financial crime regulations. ACAMS or equivalent KYC/AML professional certification preferred.
• Proven professional experience in the financial services industry, plus understanding of the corporate banking business and clients. Experience in roles linked to Anti Money Laundering processes and controls (in Financial Crime, Operations, Internal Control or Assurance functions).
• Awareness on risks, and basic understanding of internal control frameworks.
• Strong analytic skills, attention to detail/investigation and critical sense.
• Positive can do attitude. Flexible and professional, focused on both quality and deadlines.
• Integrity, trust & confidentiality.
• Communication skills: capacity to articulate ideas and issues in a clear, plain and concise language.
• The role holder will have excellent command of the English language.

Essential Skills/Basic Qualifications:

• Proven experience in KYC roles.
• Excellent knowledge and understanding of the legislation that affects Barclays and our clients (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Money Laundering and confidentiality regulations).
• Passion to succeed.
• Ability to work under pressure.

Desirable skills/Preferred Qualifications:

• Team Player.
• Driven to deliver above and beyond.
• Intuitive and proactive approach to all parts of the role.
• Excellent IT skills.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital technology, as well as job-specific technical skills.

The role is based out of Chennai.