QA Engineer responsible for designing and automating test plans, executing functional, API, integration, regression, UAT and performance tests, maintaining SLAs, monitoring uptime, managing incidents, reporting QA metrics, mentoring support teams, and contributing Cloud QA best practices for EXL Digital solutions.
- Technical Skills required for the role.
- Experience in writing Test Scenarios and test plan documentation.
- Experience in automating test plans using the latest tools and techniques.
- Experience in generating test metrics and reports to measure solution quality against business objectives and suggest product, system, and training improvements.
- Experience testing Agile projects.
- Experience in contributing to the creation and refinement of QA strategies.
- Broad experience in different testing types – Functional testing, Regression testing, API testing, Integration Testing UAT, and Performance testing
- Must have Soft Skills
- Leverages teamwork to achieve organizational goals aligned with business outcomes.
- Leading by example
- Flexibility and agility
- Business acumen
- Desired Soft Skills
- Skilled in collaborating cross-functionally with geo-distributed stakeholders.
- Comfortable presenting to stakeholders both internally and externally
- Process Specific Skills
- MUST HAVE: Strong experience with Loan Processing and Servicing Back end.
- MUST be able to hit the ground running.
- Experience with Agile methodologies.
-
Experience with Test Automation processes and tools.
As QA Engineer, you will …
- Responsible for maintaining overall SLA for Technical Operations.
- Work closely with ServiceDesk and Level 1 teams to streamline query management.
- Must understand the business and application workflows of the supporting systems.
- Responsible for proactive monitoring of application uptime and reduction in incidents.
- Organize and coordinate major incident management and critical outages.
- Triage and collate monthly operational KPIs to identify areas of process improvements.
- Train and mentor team members on supporting systems.
- Handle escalations and drive initiatives that enable the Level 2 support team to function more efficiently.
- Automate and execute QA plans for EXL Digital solutions that utilize EXL Digital products and solutions to improve client outcomes.
- Contribute to Cloud QA best practices around test automation, test execution, and result reporting for the Digital team.
- Share QA findings with the Cloud COE and Digital peer teams to enhance future offerings.
Preferred Qualifications
- Bachelor’s degree/MCA in Computer Science, Information Technology, or a related field.
- Proven track record of delivering high-quality testing solutions.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to multitask and flexibility with timing.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL Pune, Mahārāshtra, IND Office
Pune, India
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