Audit travel consultant calls, emails, and chats; review GDS queue handling and hotel booking platform usage; validate ticket exchanges, reissues, and refunds per fare rules; ensure compliance with airline, visa, and company SOPs; identify service gaps and recommend corrective actions; analyze travel workflows for inefficiencies.
- Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
- Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action
- Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
- Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
- Ensure compliance with airline policies, visa requirements, and company SOPs
- Identify service gaps and recommend corrective and preventive actions
- Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
- Graduate in any stream
- Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
- Hands-on experience to manage Travel Products
- Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
- Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action
- Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
- Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
- Ensure compliance with airline policies, visa requirements, and company SOPs
- Identify service gaps and recommend corrective and preventive actions
- Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
- Graduate in any stream
- Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
- Hands-on experience to manage Travel Products
Higher Education Diploma with 1 - 2 years of relevant experience
EXL Pune, Mahārāshtra, IND Office
Pune, India
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
