Quality Process Excellence Manager

Reports into :

Senior General Manager-Process Excellence

Job Responsibilities :

(Must have)

• Identify and mentor Six Sigma & Lean projects, ensuring successful implementation and continuous improvement.

• Lead business transformation initiatives by analyzing existing processes, identifying areas for Automation, Optimization and implementing effective strategies, roadmap for execution.

• Conduct value stream mapping and process mapping exercises to identify waste, bottlenecks, and opportunities for process improvement.

• Manage large-scale transformation engagements, ensuring effective coordination among cross-functional teams and stakeholders (incl. Senior Leaders) & ensuring seamless execution

• Develop and implement strategies to drive operational excellence, enhance customer satisfaction, and improve overall business performance, as aligned to organization goals.

• Foster a culture of continuous improvement by promoting best practices, providing training, and encouraging employee engagement.

• Collaborate with clients, understanding their requirements, and ensuring successful project delivery while maintaining strong client relationships.

• Provide guidance and coaching to team members on lean principles, Six Sigma methodologies, and process improvement techniques.

 Job Responsibilities :

(Desired)

• Mentor and develop team members, providing guidance and support for their professional growth.

• Contribute to the development of process excellence frameworks and methodologies, leveraging industry best practices and emerging trends (Tech & Non-tech).

Criteria :

(Must have)

• Six Sigma Black Belt certification, Any Graduate or Post Graduate degree

• Extensive hands-on experience in process excellence, Automation lifecycle and Transformation within the BPO industry, preferably in the BFS segment

• Proficiency in DMAIC, Lean Six Sigma tools, techniques, and approaches

• Strong client-facing and client management skills, with the ability to build and maintain effective relationships.

Criteria :

(Desired)

• Proven experience in leading and mentoring cross-functional teams in complex transformation initiatives.

• Experience in managing automation projects and transformation portfolios