Leads process excellence consulting and business transformation initiatives within customer service operations. Identifies and mentors Six Sigma and Lean projects, conducts value stream and process mapping, ensures ISO 9001 and ISO/IEC 27001 compliance, and drives continuous improvement. Promotes Six Sigma practices, mentors Green Belt trainees, recommends delivery model enhancements, and manages large-scale transformation engagements. Collaborates with cross-functional teams and provides recommendations to senior management.
Role : (in 100 to 150 words) Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical. Reports into : (RM Designation) AM/DM QPE Job Responsibilities : (Must have) (min 8 pointers & max 12) • Participate in PEx. consulting assignments • Identify and mentor Six Sigma and Lean projects • Conduct Value Stream Mapping/Process Mapping • Ensure compliance with ISO 9001/ 27001 standards • Drive process improvement activities • Lead business transformation initiatives • Promote and drive the Six Sigma culture and initiatives • Mentor Green Belt trainees • Recommend new/improvements to delivery models • Manage large scale transformation engagements Job Responsibilities : (Desired) (max 2) • Collaborate with cross-functional teams • Provide insights and recommendations to senior management Criteria : (Must have) (Max 4 pointers) • Six Sigma Green/ Black belt certification • Minimum 10 years of relevant work experience in process excellence • Experience in large scale transformation engagements • Good understanding of Lean Six Sigma Analysis tools • Knowledge of ISO 9001/27001 compliance Criteria : (Desired) (Max 2 pointers) • Experience in the customer service vertical • Proven track record of mentoring and developing teams Shifts timings: UK shift Week Off : 5 working days Transport : No
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
