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Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will provide support, from administrative, customer service, and sales lead development perspectives, for the Sales & Marketing team to develop future and repeat business. As a Sales coordinator - National Sales Office (NSO), you’re not just supporting event delivery/sales lead development perspectives – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- To communicate with both internal and external customers in a polite and constructive manner ensuring customers' expectations are exceeded.
- Acting diligently in the course of employment with due care for the health and safety for themselves, other staff, customers and other persons lawfully on the premises.
- To actively promote the services and facilities of the Malaysia properties to all customers and guests and cross sell the other Hiltons Worldwide family of brand hotels when appropriate.
- To attend and actively participate in departmental communication meetings and nominated training sessions and take responsibility for personal development.
- Performing any additional tasks as delegated by our customers or management to ensure our customers receive 'Superior and Distinctive Service"
To perform any tasks of a reasonable nature as required and requested by the Senior Leadership Team.
Ensuring the standards of Hiton is maintained.
Maintain effective communication & support for both external and internal customers.
Competent in general office procedures.
Competent on Microsoft Word, Excel, PowerPoint, Delphi.fdc and OnQ.
Full administrative support for the National Director of Sales and the Sales Team.
Maintain database accurately and assist in keying in leads through Delphi.fdc.
Maintain accurate Sales Team Data, preparing and presenting reports to agreed deadlines.
Manage the OnQ & software systems, to ensure procedures are met.
Handle RFP follow up in liaison with Sales Team.
To wear the correct attire and maintain a neat, clean appearance as specified in the grooming standards for non-uniformed team member.
QualificationsAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- At least 1 year of experience in a hotel sales admin/coordinator role preferred.
- Diploma or degree in Marketing, Hospitality, Communications, or related field.
- Strong verbal and written communication skills.
- Experience in customer service, event coordination, or marketing preferred.
- Proficiency in Microsoft Office and hotel/event management software.
- Creative mindset with attention to detail.
- Ability to multitask and manage time effectively.
- Analytical thinking and data-driven decision-making.
- Team player with a proactive attitude and problem-solving skills.
- Familiarity with digital marketing tools and CRM platforms is a plus.
