Provides customer-facing sales support by managing inquiries and cases, coordinating with Sales, Customer Success, and other stakeholders, analyzing customer and account data, identifying retention and growth opportunities, maintaining accurate CRM records, and supporting process improvements. The role helps resolve issues, improve customer experience, strengthen commercial performance, and enable sales success through proactive engagement and operational excellence.
As part of the Contract Management & Sales (CMS) organization, the Sales Support Specialist serves as a strategic partner to Sales by driving commercial excellence, enhancing customer experience, and enabling business growth. The role acts as an extension of the frontline sales team, engaging directly with customers through phone and email while collaborating with cross-functional stakeholders to deliver seamless sales support, resolve customer needs, and execute key commercial initiatives. Through proactive customer engagement, stakeholder management, and data-driven insights, the Sales Support Specialist helps strengthen customer relationships, unlock growth opportunities, and contribute to revenue retention and expansion.Sales Support & Customer Engagement
- Act as an extension of the Sales team, delivering end-to-end sales support and ensuring seamless execution of commercial activities.
- Engage directly with customers via phone, email, and case management platforms to address inquiries and support business needs.
- Deliver a high-quality customer experience while adhering to company policies and service standards.
- Partner closely with Customer Success Partners, Sales, Sales Operations, CX, Disputes, and other stakeholders to resolve customer requests efficiently.
- Manage customer cases through to resolution, ensuring timely follow-up and proactive communication.
- Identify and mitigate risks, bottlenecks, and recurring issues to improve service delivery.
- Analyze customer portfolios, business trends, and market opportunities to support revenue retention and growth.
- Identify opportunities to increase share of wallet through customer insights, cross-selling, and upselling support.
- Monitor account performance and provide actionable recommendations to stakeholders.
- Leverage customer feedback and data insights to drive continuous improvement initiatives.
- Support business transformation projects and process optimization efforts.
- Promote best practices to enhance efficiency, service quality, and customer satisfaction.
- Maintain accurate customer, sales, and case records across CRM and business systems.
- Ensure data integrity, compliance, and reporting accuracy to support informed decision-making.
- Bachelor's degree in Business, Commerce, Supply Chain, Logistics, Marketing, or a related field.
- 2-5 years of experience in Sales Support, Customer Service, Customer Success, Commercial Operations, or related functions.
- Experience working in a dynamic, customer-facing environment.
- Customer-centric mindset with strong stakeholder management capabilities.
- Excellent communication, relationship-building, and problem-solving skills.
- Strong commercial acumen and analytical ability.
- Experience with CRM systems, case management tools, and Microsoft Office applications.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Continuous improvement mindset with a focus on business impact.
- Customer satisfaction and service excellence.
- Timely resolution of customer inquiries and cases.
- Stakeholder satisfaction and collaboration effectiveness.
- Revenue retention and growth support.
- Data accuracy, process compliance, and operational efficiency.
- Delivery of measurable process improvements.
This role is ideal for a commercially minded, customer-focused professional who thrives on solving problems, building relationships, and enabling sales success while contributing directly to customer growth and business performance.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
A.P. Moller - Maersk Pune, Mahārāshtra, IND Office
IT Info Park, 7th D Building, Viman Nagar Ave 1, Near Weikfield, Viman Nagar, Pune, Maharashtra 411014, India, Pune, India, 411014
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