Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Salesforce Administrator
Location: India
Workplace Type: Remote
Job Summary
The future is bright for the Porch Group, and we’d love for you to be a part of it as our Salesforce Administrator.
As a Mid-level Salesforce Administrator or Salesforce Administrator 2, you’ll play a vital role at Porch. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
What You Will Do As A Salesforce Administrator
- Manage user and license setup/deactivation, permissions, roles, and sharing rules.
- Implement Salesforce configuration changes (e.g., workflows, Process Builder, Flow, fields, reports, etc.).
- Manage sandbox environments and perform proactive system maintenance (e.g., Security Reviews, Release Updates).
- Gather requirements to design scalable, user-friendly Salesforce solutions.
- Maintain and update tickets within the Agile framework using JIRA.
- Enhance data management and improve Salesforce data quality through automation.
- Monitor and drive user adoption, provide ongoing training, and manage user support tickets.
- Communicate platform updates to users and stakeholders.
- Create and maintain technical documentation.
- Collaborate with integrated applications (e.g., Calendly, Tableau, marketing automation tools).
What You Will Bring As A Salesforce Administrator
- Bachelor’s degree, or four years of equivalent work experience.
- 4+ years of experience as a System Administrator, with at least 3 years of Salesforce Administration hand-on experience with Sales Cloud.
- Strong knowledge of Salesforce products and features; certified Salesforce Administrator with Trailhead Badges.
- Ability to translate requirements into technical solutions and manage change.
- Excellent communication, relationship-building, and training skills.
- Experience in governance, technical documentation, and end-user support.
- Proactive and responsive approach to platform enhancements.
- Additional Salesforce certifications (e.g., Advanced Amin, Platform App Builder) are a plus.
- Proven experience working with US based business teams.
- Excellent written and communication skills in English language
- Ability to work within core US business hours / time zone expectations - Eastern Standard Time (EST) overlap.
The application window for this position is anticipated to close in 2 weeks (10 business days) from {JOB POSTING DATE}. Please know this may change based on business and interviewing needs.
What You Will Get As A Porch Group Team Member
Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being.
- Our benefits include medical insurance, accident insurance and retiral benefits.
- Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
Top Skills
What We Do
Seattle-based Porch, the vertical software platform for the home, provides software and services to more than 28,500 home services companies such as home inspectors, moving companies, real estate agencies, utility companies, and warranty companies. Through these relationships and its multiple brands, Porch provides a moving concierge service to homebuyers, helping them save time and make better decisions on critical services, including insurance, moving, security, TV/internet, home repair and improvement, and more. To learn more about Porch, visit porchgroup.com.
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