Salesforce Product Specialist

CUBE84 is a fast-growing Salesforce consultancy that partners with mission-driven organizations to drive meaningful outcomes through technology. Our flagship product, District360, is purpose-built for Business Improvement Districts (BIDs), downtown associations, and civic organizations. It helps these entities harness the full potential of Salesforce to streamline operations, deepen stakeholder engagement, and expand community impact.

Do you enjoy solving business problems, working closely with clients, and delivering successful Salesforce implementations? Are you someone who can bridge business needs with product capabilities while helping clients get the most value from their Salesforce investment?

If yes, the role of Salesforce Product Specialist at CUBE84 might be exactly what you're looking for.

We're looking for a client-focused Salesforce Product Specialist with 3–5 years of Salesforce experience, including hands-on expertise in business analysis, data modeling, and SaaS product implementations.

In this role, you'll support and own client onboarding activities for District360, working closely with clients to understand their business processes, gather requirements, coordinate data migration efforts, and configure solutions that meet their needs. You'll collaborate with Product, Delivery, and Customer Success teams to deliver high-quality implementations while continuously improving the client onboarding experience.

• Manage client onboarding activities for District360 from discovery through go-live, with support from senior team members when needed.

• Gather business requirements and translate them into effective Salesforce solutions.

• Facilitate discovery sessions, requirement gathering workshops, and stakeholder meetings.

• Help ensure a smooth onboarding experience by tracking timelines, deliverables, and client expectations.

• Work with the Senior Salesforce Administrator to coordinate client data migration, including mapping, cleansing, validation, and reconciliation.

• Apply sound data modeling principles to configure District360 based on client requirements.

• Validate migrated data and support overall data quality throughout the implementation process.

• Partner with the District360 Product team by sharing customer feedback and implementation insights.

• Contribute ideas for product enhancements and usability improvements.

• Collaborate with internal teams to ensure successful implementations and product adoption.

• Help maintain onboarding documentation, playbooks, templates, and implementation best practices.

• Identify recurring implementation challenges and recommend process improvements.

• Create and maintain business requirements, functional specifications, user stories, and process documentation.

• Build trusted relationships with clients throughout the implementation journey.

• Communicate project updates, risks, and recommendations clearly to both business and technical stakeholders.

• Support clients in maximizing the value they receive from District360.

• Have 3–5 years of Salesforce experience across administration, business analysis, and client-facing implementations.

• Have experience supporting or independently managing Salesforce or SaaS implementation projects.

• Possess strong business analysis and data modeling skills.

• Have hands-on experience coordinating data migration activities.

• Are an excellent communicator with strong stakeholder management skills.

• Can manage multiple client engagements while collaborating effectively with cross-functional teams.

• Have experience creating documentation such as user stories, functional specifications, and process maps.

• Have experience with Sales Cloud, Service Cloud, Experience Cloud, or Nonprofit Cloud.

• Are familiar with Salesforce automation tools including Flow, Process Builder, and Approval Processes.

• Have worked alongside SaaS product teams and contributed implementation feedback.

• Have experience working with nonprofits, civic organizations, or other mission-driven clients.