Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
What Part Will You Play?
- Acts in a liaison capacity with other departments, divisions and organizations, and between client end-users, programmers and test analysts. Understands client's strategic needs (profitability) and develops high-level client relationships and confidence in the solutions to their automation needs. Provides Subject Matter Expert (SME) advice and experience to clients and management for client initiated requests. Leverages expert knowledge of the complex nature of the client's business to recommend changes to existing systems or external vendor systems. Consults with management to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage formatting, security requirements and levels of systems access. Maintains communication with end-users and reviews other Business Analysts' feedback to ensure systems continually meet the client's expectations. Analyzes complex/escalated problems/issues (complexity varies based on data requirements and business specifications) and offers alternative business solutions. Leads meetings and discussions.
- Makes recommendations which have significant impact on the technical aspects of projects and programs. Provides strategic guidance and expertise to analyze, interpret, develop and implement intricate business specifications and logical flowcharts that include features and functions from which programmers can create complex technical specifications. Leverages system or module knowledge in the design of system screens and database structures. Consults and coordinates with programmers to design and develop requirements and analyze the feasibility of new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support to resolve potential issues that may cross multiple systems and affect the business process. Tracks application incidents to ensure a successful conclusion for internal and external clients. Identifies system impact of changes in the business, user needs, external business environment and operating systems. As highest-level technical business expert, provides both internal and external consulting services. Plans, conducts and directs research and/or development work on complex projects necessitating the origination and application of new and unique approaches.
- As the SME, reviews and advises on documentation for client training and documentation for installation of systems and their upgrades; universally understood procedures for permanent records; post-implementation problems and revision requests; procedures, methodology and/or application standards to include payment card industry and security related compliance. Provides expert advice; maintains, administers, and/or reviews all procedures, methodology and/or application standards to include payment card industry and security related compliance.
- Provides in-depth analysis and recommends best practices when supporting testing/planning/validation by clarifying the intended functionality. Uses experience and expertise to ensure complex issues do not hinder a successful implementation.
- Assigns project work to the Business Analyst(s) frequently. Plans development efforts on large/small projects, and may act as a Project Manager. Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Prepares technical reports by collecting, analyzing, and summarizing information and trends. Maintains software deployment plans and communicates these plans to the user community and ensures that users are apprised of any anticipated deviation from schedules.
What Are We Looking For in This Role?
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree
- Typically Minimum 8+ Years Relevant Exp
- Professional experience working with end-users to meet business needs
Preferred Qualifications
- Typically Minimum 8+ Years Relevant Exp
- Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs
- Working towards a Certified Business Analysis Professional (CBAP)
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level.
- Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
- Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
- Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution is based on a broad base of business knowledge
- MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
