Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.
Seize the opportunity to join our dynamic, growing team in a fast-paced, challenging environment. This role allows you to partner with the Business, providing a comprehensive view and managing end-to-end relationships with our local and global clients. You'll be the primary contact for all Securities Services related matters, partnering with Sales & Product to improve and retain client relationships. You'll also serve as the escalation contact for our clients across all Ops and Tech teams, managing the overall relationship while the teams handle daily client queries.
As a Senior Product Solutions Associate in Client Service and Solutions team, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development.
Job responsibilities
- Support the strategic definition and configuration of optimal solutions that address clients' needs and objectives through collaboration with our clients and other internal teams such as Sales and Product
- Ensure all Operational issues are well recorded and remediated in partnership with local Ops teams
- Deliver compelling oral and written presentations with associated technical skills in building sales decks and training collateral
- Establish forums to coordinate across the Product Solutions team to enable a successful configuration of solutions
- Resolve relationship and account level queries of clients/fund managers
- Be the escalation point of contact for the Ops teams across the product suite taken by the client
- Keep awareness of latest product, process, business and market updates
- Implement process improvement to enhance efficiency and client satisfaction
- Enable technology adoption within the team to help reduce manual intervention
- Collaborate with wider teams across all regions to help manage efficiency through continued automation/ remediation of manual tasks
Required qualifications, capabilities and skills :
- Minimum 8 years of overall work experience.
- Excellent communication skills (verbal and written); Role involves extensive coordination with senior external and internal stakeholders across lines of businesses
- Strong attention to detail, problem solving and effective escalation skills required
- Experience working with Microsoft Excel, PowerPoint, SharePoint, and Project
- Energetic self-starter with ability to navigate the firm proactively, collaborate and effectively partner with different teams and individuals
- Strong program management skills, must be organized and able to develop a project plan and break it down into achievable deliverables
- Strong collaboration skills, able to work with many different individuals and partner effectively with different groups
Preferred qualifications, capabilities and skills :
- Working knowledge on Global Custody and/or Fund Services is a plus
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
