Senior Analyst – Project Management & Metrics

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst – Project Management & Metrics

Team Overview
Implement a “managed services” function to drive standard, consistent, compliant, transparent, scalable and well-controlled oversight of Intragroup Company Agreements (ICAs) that align with Mastercard's business operations reality, regulatory obligations and expectations, and tax/transfer pricing policy - globally and consistently.
Job Role
Oversee governance and control metrics for the entire lifecycle management of Intragroup agreements (ICAs) within the organization.
Skillsets:
• Project management skills to ensure on-time delivery
• Good communication skills for coordinating globally
• Ability to design metrics, dashboards, and analyze data
• Any background in drafting and reviewing intercompany agreements is advantageous
Key Responsibilities:
ICA Product & Platform:
• Design/Enhance the overall platform/tools that would be used to design ICAs and its associated KPIs/KRIs/SLAs

Drafting & Lifecycle Management:
• Coordinating drafting, review, execution, and periodic refresh of all ICAs and technology-related support model
• Ensure timely execution of ICAs technology-related roles, responsibilities and related commitments

Cross Functional Coordination & Execution
• Collaborate with different teams including Legal, Regulatory, Tech, Finance, Operations, Tax / transfer pricing and business teams
• Work with regional leads to inventory and understand local regulatory, legal, and compliance requirements and incorporate them into ICA documentation.
• Lead and support service mapping efforts to visualize the flow of services between intragroup service providers and consumers.
• Implement Third party / supplier monitoring and reporting process
• Implement Incident Reporting monitoring and reporting process
• Implement Risk reporting (KRIs / KPIs) required for risk and management committees
• Implement SLA monitoring and reporting process

Regulatory & Audit Readiness
• Inventory of regulatory obligations / requirements related to outsourcing, third party/supplier management impacting intragroup company relationships
• Ensure ICAs are aligned with industry/regulatory frameworks, local tax laws and compliance requirements
• Prepare and maintain audit-ready ICA documentation for tax authorities or internal audits
Process & Technology Enablement
• Develop and manage a centralized ICA repository (Ex. Confluence, Share point…)
• Track version control, signatories, amendments, and entity specific annexes
Training & Playbook Development
• Build and maintain an ICA policy, templates and guidance materials
• Lead training and onboarding for business and regional stakeholders
Force Majeure & Change Management
• Define and standardize force majeure and change control clauses
• Monitor for business changes (Ex: M&A, Service shifts) that require ICA updates

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.