Senior Analyst

Provide technical lead on network management systems and performance monitoring tools

Provide technical support for multi-vendor Routers and switches.

Resolve remote connectivity issues on links and modems in a timely manner.

Maintaining network configuration data and backups for all Remote connectivity implementations and equipment.

Support and maintain network stability

Provide technical support via telephone or e-mail to field personals and vendors

Resolve technical problems through personal knowledge, research or teamwork.

Escalate cases to the appropriate skill level in line with defined procedures in order to ensure timely resolution of service level agreements and maintain customer satisfaction.

Coordinate onsite visits and parts ordering with Zayo and third-party field teams.

Meet productivity and quality targets

Help and support other members of the team through sharing of information and effective team working

Diagnose and resolve software hardware connectivity problems.

Manage and deploy software upgrades to production network equipment as required.

Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e- mail inboxes and creating FCC outage notifications.

Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities

Assists in outage root cause analysis, process improvement initiatives, and automation

Perform other duties as assigned or required

Bachelor’s degree in Computer Science Engineering or related degree or equivalent experience and/or technical training in electronics

Three (3) to five (5) year of related work experience

Basic understanding of network security principles and concepts. (Including VPN)

TCP/IP and Networking troubleshooting

Knowledge of wireless telecommunications network management systems

CCNA certification preferred

Excellent sense of personal accountability

Excellent communication skills.

Excellent customer service skills

Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services.

Strong problem-solving skills

A strong team worker and communicator with the desire to talk to field engineers and technicians

Proficient with Microsoft Office and the ability to learn specialized system tools

Skilled at completing tickets for maintenance purpose

Ability to multi-task in a fast paced environment

Detail oriented with strong written and verbal skills

Self-motivated with the ability to make critical decisions

A strong team worker and communicator with the desire to talk to field engineers and technicians.

Knowledge of wireless communications a plus

ITIL knowledge a plus