Senior Business Analyst

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Business Analyst

The ONE Service Delivery team is looking for a Senior Business Analyst to drive the customer experience of our new Workflow Platform by ensuring customer requirements are clearly defined and understood for the continuous improvement and growth of this product. This role also ensures that requirements are met and adopted by driving testing/quality assurance and training respectively. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
• Evaluate business requests to determine feasibility; work with design and development team to define alternatives and recommend optimal solutions.
• Work closely with developers and requesters identifying data and functional requirements in the design of product releases.
• Coordinate and participate in review; revisions; changes; enhancements; testing; documentation; and customer notification of product enhancements.
• Ensure development objectives are accomplished; user testing is performed; and member notification is prepared in a timely fashion.
• Ensure methodology compliance; document problem areas and coordinate resolutions; reporting to management as necessary
• Collaborate on the preparation and management of the overall release plan; incorporating costs and tasks from the various constituents; ensuring a successful and timely product releases.
• Maintain Sharepoint site coinciding with the evolution of the product, specifically continuous management of FAQ's page; provide user support of product via regular, facilitated sessions as well Teams Channel.

All About You
• Able to understand and articulate the product vision and direction; see the big picture and proactively identify opportunities for product improvement.
• Skilled in eliciting requirements from customers and documenting in a meaningful way.
• Able to quickly establish relationships across various stakeholder groups and facilitate open, two-way communication channels.
• Be a strong, confident, and exacting writer and speaker, able to communicate effectively to a wide variety of stakeholders
• Requires minimal supervision/assistance.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.