Lead and execute ERP implementations: gather requirements, configure solutions, document, test, and train users. Partner with customers on solution design, deliver industry-specific knowledge transfer, produce training/materials, support presales, escalate and resolve delivery risks, mentor peers, and travel up to 50% for onsite engagements.
KEY RESPONSIBILITIES
The Implementation Consultant is expected to:
- Support and execute customer implementation activities, including requirements gathering, solution configuration, documentation, testing, and end-user training, in alignment with defined project scope and delivery standards.
- Partner with customers to analyze and interpret business requirements, contributing to solution design within Amtech’s core products while applying relevant industry best practices.
- Deliver ERP and industry-specific knowledge transfer to customers using Amtech’s consulting methodology to support successful adoption and long-term value realization.
- Contribute to the development and maintenance of standardized training materials, implementation documentation, and supporting delivery assets.
- Assist with customer-facing presentations and proposals, supporting implementation delivery, complex engagements, and presales activities as needed.
- Proactively identify delivery risks and client issues, escalate appropriately, and collaborate with internal teams to support timely resolution and achievement of project milestones.
- Support Amtech organizational initiatives, including sales cycle support, practice aid development, and continuous improvement of delivery processes and operating procedures.
- Provide peer-level mentoring and knowledge sharing within the Implementation Services team to reinforce delivery standards and improve overall implementation quality.
- Willingness to travel up to 50% to support customer implementations, training, and onsite project needs.
REQUIRED SKILLS & QUALIFICATIONS
- Bachelor’s degree in Computer Science, Packaging, or a related field, or equivalent professional experience.
- 5+ years of experience delivering professional services and/or supporting ERP software solutions; experience within the printing or packaging industry strongly preferred.
- Strong ability to manage multiple priorities and work effectively across concurrent projects.
- Excellent verbal and written communication skills, including the ability to deliver clear, professional customer-facing presentations.
- Strong organizational and problem-solving skills, with attention to detail and follow-through.
- Highly self-motivated and able to work independently while managing priorities across multiple customer engagements.
- Comfortable presenting and communicating effectively with stakeholders at all levels of an organization, from end users to executive leadership.
PREFERRED SKILLS & EXPERIENCE
- Direct experience in the corrugated or folding carton industry
- Advanced familiarity with the capabilities and functionality of Amtech’s solutions.
- Working knowledge of accounting principles as they relate to ERP systems (e.g., invoicing, costing, financial reporting).
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