The Senior Credit Control Specialist is responsible to lead and oversee the credit control process, ensuring timely collection of debts while maintaining strong customer relationships and minimizing risk to the business.
Responsibilities:
Performs collection activities on due invoices and dunning procedures and monitoring debtor balances to ensure a reduction in debtors DSO, % past due
Ensures the way of working is compliant with the Global Credit Policy and Level of Authority documents; Handling bad debt
Updates contractors’ credit limits and updates existing procedures from the O2C Credit & collections area
Supports functional on-boarding of team members
Active participation in the projects conducted by the SSC and other specific activities determined for the assigned CC & CM area
Supports the supervisor in other day-to-day administrative tasks and other activities and duties ordered by the immediate superior
Prepares detailed monthly reports on debtors’ performance, aged debt analysis, and cash flow forecasting act as TL support when needed
Handles escalated queries and disputes, maintains positive relationships with customers, and acts as TL support when needed
Reviews credit applications, performs risk assessments, and sets credit limits
Collaborates with internal departments such as sales and accounts to resolve issues and improve cash collection processes
Qualifications:
At least 3 years working experience in the accounting area of credit and collections
Determination to respond to tight deadlines
Naturally driven to work with confidence in a complex business environment
Excellent organizational skills, attention to detail (including the necessary paperwork) and ability to handle multiple tasks simultaneously
Promptness and good communication with other departments
Hands-on mentality with the ability to work independently
Strong presence and credibility is desired
Inquisitive, pro-active and precise
Good knowledge of MS Excel (reporting purposes) and exposure to work with ERP systems and system migrations
Knowledge of SAP is and advantage
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