Senior Engineer- Application Support

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
Working experience in application / production support roles for at least 5 years
Experience working knowledge in SQL RDBMS.
Incident management tool - Service now, BMC Remedy if any.
Good technical knowledge on application/production environment.
Problem solving / resolving skills.
Good communication and writing skills.
Knowledge of Incident management and ITIL process.
A team player and ready to work in 24*7.
Adaptable and flexible to deal with uncertainty and ambiguity
Ability to synthesise information from multiple sources
Produce meaningful reporting, insights and action plans
Ability to effectively communicate ideas in a consumable format with supporting action plans
Flexible and proactive.
Customer focus and good relationship management skills.
Ability to work autonomously collaborate with other team members teams as well.
Demonstrable experience as an application support engineer in a related field.
Ability to manage code migration, document configuration changes, and monitor performance.
Exceptional ability to provide front-end support to internal departments and web-based clients.
Advanced proficiency in determining the causes of application errors and repairing them.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.