Senior Environment Specialist - (IaaS-ITIL-ITSM)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Environment Specialist - (IaaS-ITIL-ITSM)

Overview
• Define clear accountability for environment management tasks.
• Ensure that all team members are aware of their roles in maintaining and managing the test environments.
• Manage dependencies between products, platforms, middleware and technology stack
• May manage medium-sized project/initiatives as an individual contributor with advanced knowledge within discipline, leading a segment of several initiatives or a larger initiative, or may formally supervise a small team (e.g., 1 - 3 people), and assigns day-to-day work.
• responsible for following up and ensuring the lower environments like AWS, SIT, Stage and Stage Perf are ready on time according to the project plan.
• Coordinate with various teams to ensure the necessary tech stack, the middleware and software and hardware platforms are ready for the application to be deployed.
Responsibilities
Process Improvements:
• Standardize environment proactive & preventative checks to maintain env health.
• Develop and document clear SOPs for handling environmental issues.
• Instil an operate a lightweight CAB to analyse impact of shared services and technology upgrade.

Environment Dependencies:
• Map out all shared services dependencies for each test environment to better understand and manage potential impact.
• Implement a tracking system to monitor and resolve dependency issues proactively.
• Collate a Shared Services and technology upgrades roadmap to facilitate Change impact assessment.

Environment Constraints:
• Identify common constraints that lead to delays and work on strategies to mitigate these issues.
• Regularly review environment capacity and performance to anticipate and address constraints.

Root Cause Analysis (RCA):
• Establish a structured process for conducting RCA whenever an environmental issue arises.
• Ensure that lessons learned from RCAs are documented and shared to prevent recurrence.

Environment Availability:
• Track environment downtime meticulously and analyse trends to identify underlying causes.
• Work on reducing downtime through proactive monitoring and maintenance.
• Manage the Environment related Smoke Testing issues to resolution
• Setup and lead troubleshooting sessions for any environment related issue

Engagement with Teams:
• Foster closer collaboration between the environment management team and the wider project teams.
• Encourage regular feedback sessions to identify and address any new challenges promptly
• Act as the single point of contact for Environment issues for the testing teams (SIT, UAT) on SIT, Stage Perf & Stage
• Coordinate with the following teams:
-Solution Architecture team to understand the proposed Solution for the programme and the Technical Architecture Doc is ready
-H/W project team, DevOps, Infra & Tech Ops, BizOps to ensure the Env's are ready for code deployment (AWS, SIT, Stage Perf, Stage)
-Liaise with the middleware team to ensure the installation and configuration is as per the TAD (Open LDAP, MQ, Encryption Certificates / Keys,…)
-Liaise with BizOps regarding Env readiness (MTF, Prod) and manage handover sessions, pre-requisites requirements and checklist (platform upgrades, Docs, Artefacts,..)
-Facilitate and manage access to the Test teams (SIT, NFT, UAT) to the various Env's
Experience:
• Overall career experience of 6-9 years into Technoloy or related field
• Infrastructure and service monitoring and management experience preferably ITIL and / or ITSM certified.
• Project management and coordination experience, inlc. Stakeholder management, ideally PMP certified
• App Platform, middleware, deployment pipelines, and Tech stack knowledge
• Experience with different software development methodologies - Agile, SAFe, Waterfall
• Ability to analyze application logs and assist engineers by utilizing basic debugging techniques
• Able to mentor peers and guide less experienced Team members
• Excellent communicator able to explain his plans and workstream and win-over stakeholders support

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.