Job Requisition ID #
Position Review
This is a full-time position for a Senior IT Infrastructure Specialist with 7-10 years of experience to join our team in Bengaluru. The role is a critical part of our 24x7 support operations, requiring a rotational shift schedule to ensure continuous service availability. The ideal candidate will be a subject matter expert in core messaging and collaboration platforms, with a strong background in at least three of the following: Microsoft Exchange, SharePoint, Teams, and SendGrid. This role goes beyond day-to-day support; you will be a key player in high-level projects, including major migrations, upgrades, and automation initiatives.
As a senior team member, you will be expected to use your extensive experience in PowerShell scripting, Microsoft Graph and your deep knowledge of Active Directory and Entra ID to optimize and manage our enterprise-scale environment. Your responsibilities will also include mentoring and guiding junior team members, sharing your expertise, and helping them grow their skills. This is a great opportunity to take on a leadership role in shaping our operational excellence, contributing to a collaborative culture, and working with cutting-edge tools to support our critical business services.
Responsibilities
Provide expert-level support and administration for at least three of the following platforms: Microsoft Exchange, SharePoint, Teams, and SendGrid
Ensure high availability and performance of messaging and collaboration services in a 24×7 operational environment
Lead and execute infrastructure projects including upgrades, migrations, and automation initiatives
Mentor and assist junior team members through knowledge sharing and technical guidance
Collaborate with cross-functional teams to troubleshoot issues and implement best practices
Minimum Qualification
Strong hands-on experience in Exchange Online / Hybrid, SharePoint administration, Microsoft Teams, or SendGrid.
Proficiency in PowerShell scripting for automation and reporting
Solid understanding of Active Directory, Entra ID, and email routing protocols
Experience in monitoring, incident response, and change management in enterprise environments
Preferred Qualification
Analytical advisor role that requires understanding of the theories and concepts of a discipline and the ability to apply best practices
A common career stabilization point (AKA the “full-contributor” level) for Professional roles
Require knowledge and experience such that the incumbent can understand the full range of relevant principles, practices, and practical applications within their discipline
Solve complex problems of diverse scope by taking a new perspective on existing solutions and applying knowledge of best practices in practical situations
Use data analysis, judgment, and interpretation to select the right course of action
Apply creativity in recommending variations in approach
“Connect the dots” of assignments to the bigger picture
May lead projects or key elements within a broader project
May also have accountability for leading and improving on-going processes
Build effective relationships with more senior practitioners and peers, and build a network of external peers
Work independently, with close guidance given at critical points. May begin to act as a mentor or resource for colleagues with less experience
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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