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Conduent

Senior Manager, Business Analyst

Posted 58 Minutes Ago
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Remote or Hybrid
Hiring Remotely in Guatemala
Senior level
Remote or Hybrid
Hiring Remotely in Guatemala
Senior level
Leads the Business Analyst team, serving as a liaison between customers and IT teams to define system requirements, recommend project solutions, and improve processes. Builds customer relationships, provides domain expertise, oversees governance, SLAs, operating procedures, and metrics, and develops staff capabilities and service quality.
The summary above was generated by AI

• Oversees the utilization of the organization's Business Analyst team who serve as primary liaisons between internal and/or external customers and Information Technology Teams (IT) to define business requirements for systems fixes and enhancements to meet customer and organizational objectives and needs.

• Builds a customer-focused relationship with internal and/or external customers management team to align project objectives, and to continuously promote the organization's ability for their domain expertise and problem solving abilities.

• Approves and may present recommendations on high-impact proposal/requirements documents and solutions development which is Project specific.

• Manages the development, growth and quality of Business Analyst staff and delivery services in order to build and improve well rounded teams.

• Provides domain specific subject matter expertise (advisory) to customers and remains current on trends in the marketplace.

• Facilitates and coordinates the approval of day-to-day recommendations of the business analyst team related to SLAs, operating procedures, governance structures and metrics for process improvement.

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

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