Senior Manager of Client Success Management
Location: Chennai/Mumbai/Bengaluru
Shift: US shift
Work Mode: Hybrid
Position Overview
CSC US Funds Solutions’ group is seeking a Manager for the Client Services team with 8+ years of experience. We look for individuals who are motivated to excel and passionate about their career. We support the entrepreneurial spirit, encouraging each employee to take personal ownership and accountability for their work. We thrive because our employees are forward-thinkers and collaborative problem solvers, who are encouraged to contribute their own ideas to constantly improve processes. We are looking for people who are:
Eager to learn - people who possess a drive to learn and continually improve Team players - people who listen and share ideas with others and can collaborate with diverse groups Leaders - those who can take charge when needed and will be confident in the work they perform Professional - those who have excellent verbal and written communication skills Detail-oriented - people who pay close attention to detail and have strong organizational skills If this describes you, please investigate the position qualifications and Why Work with CSC sections below. This position has a hybrid work location with in-office training and client team meetings a few days a month and remote location available other days.
Position Responsibilities:
Client Service & Relationship Management
• Manage multiple client relationships and serve as the primary escalation point for service-related matters.
• Ensure the timely, accurate, and high-quality delivery of all client deliverables.
• Coordinate with internal stakeholders to resolve complex client issues and deliver comprehensive solutions.
Technical Oversight
• Review financial statements and supporting schedules prepared under U.S. GAAP
• Review SBA compliance reporting, including SBA Form 468 and related filings.
• Review capital call and distribution calculations and investor communications.
• Review partnership allocations, waterfall calculations, and partner capital account statements.
• Provide technical guidance on complex accounting, reporting, and client matters.
Leadership & Team Development
• Lead, mentor, and develop managers, senior associates, and associates.
• Conduct performance reviews and support career development planning.
• Promote a culture of accountability, collaboration, and client service excellence.
• Assist with recruiting, onboarding, and retention initiatives.
Operational Excellence
• Manage team capacity and resource planning to ensure appropriate staffing.
• Drive process improvements and standardization initiatives.
• Identify service delivery risks and implement appropriate controls.
• Support strategic projects, system enhancements, and organizational initiatives.
What technical skills, experience, and qualifications do you need?
• Bachelor's degree in Accounting or related field required (CPA preferred).
• 8+ years of experience in private equity, partnership, or fund accounting.
• Demonstrated experience managing client relationships and leading service delivery teams.
• Strong knowledge of U.S. GAAP and private fund structures.
• Experience with SBA-regulated funds preferred.
• Proven ability to lead, develop, and motivate high-performing teams.
• Strong project management, organizational, and problem-solving skills.
• Excellent verbal, written, and executive-level communication skills
• Advanced Microsoft Excel skills, including complex formulas, financial modeling techniques, and data analysis tools.
About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
