Position
Senior Manager – Cluster Operations - Express LogisticsDepartment
Express Business, Operations
Location
Multiple
Band
3
Reporting To
DGM – Regional Operations
ROLES & RESPONSIBILITIESKey responsibilities
Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered.
Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness
Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.
Ensure required number of labour made available at Branch and Hubs and sufficient SBP’S are made available for all cluster Branches.
Ensure complete adherence to safety, tax and legal non compliances as communicated by HO
Proposed corrective and preventive measures in case of misconduct or deviation from standard setting
Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.
Ensure highest customer satisfaction through amazing service levels
Constantly interact with all existing customers.
Identify suitable team members based on the required job profiles.
Governed by the rules of work safety and is responsible for training new employees in this area
Constantly nurture and motivate all the team members
Identify and maintain pipeline of talent.
QUALIFICATIONS & COMPETENCIES
Minimum of 7-10 years of experience in leading teams in the Express Business.
Experience of handling labour / placement of vehicles.
Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.
Demonstration of strong planning skills essential
Good interpersonal skills and ability to effectively work with senior leadership.
Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.
Ability to impact organization results through influence across organizational boundaries.
Strong networker, influencer, and team player.
