Senior Manager - Process Excellence

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What We'll Bring:

We are India’s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.
We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.
We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodations you may need.
Culture and Values
Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
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What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.
Dynamics of the Role
This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.
A Process Excellence Manager plays a crucial role in enhancing organizational efficiency and effectiveness.

What You'll Bring:

Process Improvement Initiatives:

• Define, drive, and coordinate the development of process improvement projects and activities. This involves leading analysis and process mapping efforts to identify and prioritize opportunities for improvement

Stakeholder Collaboration

• Work closely with stakeholders to define operational requirements and goals. Interact with all levels and be able to document existing processes (using relevant tools), analyze data and recommend enhancements. This includes designing and documenting workflows, managing user expectations, understanding of key performance indicators and ensuring alignment with organizational objectives

Implementation Support

• Oversee the implementation of process changes and interact with process leads and senior leadership to achieve sustainable results. This includes developing schedules and gantt chart for project completion

Leadership and Problem-Solving

• Provide leadership and problem-solving expertise to effectively work with and influence teams of functional representatives. This includes tracking and controlling progress, schedules, and associated costs to achieve project completion within time and budget projections

Continuous Improvement Culture

• Promote a culture of continuous improvement by communicating initiatives, progress, and results. This involves seeking feedback mentoring process improvement teams and ensuring successful attainment of process goals

Impact You'll Make:

Experience and Skills

• Qualification: Master’s degree in Business Administration/ Analytics/ Product Management or a related field
• Minimum 7+ years of relevant experience
• Executive presence and assertiveness.
• Expert in excel, word and powerpoint
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal & written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

Essential Competencies

Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.

Driving innovation – A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.

Business Acumen – Spends time to ensure understanding of the business and aligns accordingly.

Change agent – Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.

Execution champion – Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Specialist III, Consumer Capability