Job Description
Senior Manager Technology - Testing Center of Excellence
Department: Technology
Job Shift: 12PM IST - 9PM IST
The Position
We are seeking a highly skilled and motivated Manager/Senior Manager to lead our Testing Center of Excellence (TCOE) in a product-based financial services environment. The ideal candidate will have a strong mix of testing expertise, domain knowledge, automation, performance testing, and managerial skills.
This role requires someone who is flexible to perform hands-on testing activities when needed, while also strategizing and managing testing initiatives for applications, including those incorporating Generative AI. Additionally, the candidate will be responsible for status reporting, stakeholder management, small team handling, and escalation management.
Key Responsibilities:
Test Strategy & Execution:
- Define and drive the testing strategy for applications, including Gen AI-powered solutions.
- Ensure end-to-end test coverage across functional, automation, and performance testing disciplines.
- Identify and implement risk-based testing approaches for efficiency and effectiveness.
- Be flexible and hands-on when required to support critical testing phases.
Leadership, Team Management & Hands-On Testing:
- Manage and mentor a small team of test engineers and automation specialists.
- Guide the team with a positive work culture, fostering growth and best practices.
- Hands-on involvement in test planning, execution, and troubleshooting critical issues.
Automation & Performance Testing:
- Lead test automation initiatives using tools like Selenium, Playwright, Cypress, etc.
- Oversee performance testing strategies using tools like JMeter, LoadRunner, k6.
- Embed CI/CD testing practices within DevOps pipelines.
Stakeholder Management & Reporting:
- Own status reporting, risk tracking, and escalation handling for testing activities.
- Drive test-related discussions with Product Owners, Business Analysts, and Tech Leads.
- Ensure clear and proactive communication on testing progress and challenges.
Process Improvements & Best Practices:
- Identify and implement test process improvements to enhance efficiency and quality.
- Stay updated with emerging trends in AI-driven testing, automation, and performance engineering.
- Establish and enforce TCOE best practices for test planning, execution, and governance.
Required Skills and Qualifications:
- Strong domain knowledge in Financial Services, Hedge Funds, or Private Equity.
- Expertise in test automation frameworks (e.g., Selenium, Playwright, Cypress).
- Exposure to performance testing tools (e.g., JMeter, LoadRunner, k6).
- Knowledge of AI-based testing approaches and ML-driven test strategies.
- Familiarity with DevOps, CI/CD, and cloud-based testing environments.
- Small team management experience, balancing leadership and hands-on testing.
- Strong stakeholder engagement skills with the ability to handle escalations.
- Experience in status reporting, risk tracking, and driving discussions with senior management.
Preferred Skills:
- Experience leading a Testing Center of Excellence (TCOE).
- Exposure to AI-driven testing tools and frameworks.
- Knowledge of API testing, security testing, and performance engineering best practices.
- Certifications like ISTQB, CSM, SAFe, or AI in Testing (preferred).
Behavioural Competencies:
- Positive work attitude with a proactive and problem-solving mindset.
- Ability to work in a fast-paced environment while maintaining quality standards.
- Strong communication and interpersonal skills to collaborate across teams.
- Leadership and mentorship skills to guide and develop the team.
- Adaptability and willingness to be hands-on when necessary.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people.
- We have been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.
- As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
