Job Description
Senior Manager Technology - Testing Center of Excellence
Department: Technology
Job Shift: 12PM IST - 9PM IST
The Position
We are seeking a highly skilled and motivated Manager/Senior Manager to lead our Testing Center of Excellence (TCOE) in a product-based financial services environment. The ideal candidate will have a strong mix of testing expertise, domain knowledge, automation, performance testing, and managerial skills.
This role requires someone who is flexible to perform hands-on testing activities when needed, while also strategizing and managing testing initiatives for applications, including those incorporating Generative AI. Additionally, the candidate will be responsible for status reporting, stakeholder management, small team handling, and escalation management.
Key Responsibilities:
Test Strategy & Execution:
- Define and drive the testing strategy for applications, including Gen AI-powered solutions.
- Ensure end-to-end test coverage across functional, automation, and performance testing disciplines.
- Identify and implement risk-based testing approaches for efficiency and effectiveness.
- Be flexible and hands-on when required to support critical testing phases.
Leadership, Team Management & Hands-On Testing:
- Manage and mentor a small team of test engineers and automation specialists.
- Guide the team with a positive work culture, fostering growth and best practices.
- Hands-on involvement in test planning, execution, and troubleshooting critical issues.
Automation & Performance Testing:
- Lead test automation initiatives using tools like Selenium, Playwright, Cypress, etc.
- Oversee performance testing strategies using tools like JMeter, LoadRunner, k6.
- Embed CI/CD testing practices within DevOps pipelines.
Stakeholder Management & Reporting:
- Own status reporting, risk tracking, and escalation handling for testing activities.
- Drive test-related discussions with Product Owners, Business Analysts, and Tech Leads.
- Ensure clear and proactive communication on testing progress and challenges.
Process Improvements & Best Practices:
- Identify and implement test process improvements to enhance efficiency and quality.
- Stay updated with emerging trends in AI-driven testing, automation, and performance engineering.
- Establish and enforce TCOE best practices for test planning, execution, and governance.
Required Skills and Qualifications:
- Strong domain knowledge in Financial Services, Hedge Funds, or Private Equity.
- Expertise in test automation frameworks (e.g., Selenium, Playwright, Cypress).
- Exposure to performance testing tools (e.g., JMeter, LoadRunner, k6).
- Knowledge of AI-based testing approaches and ML-driven test strategies.
- Familiarity with DevOps, CI/CD, and cloud-based testing environments.
- Small team management experience, balancing leadership and hands-on testing.
- Strong stakeholder engagement skills with the ability to handle escalations.
- Experience in status reporting, risk tracking, and driving discussions with senior management.
Preferred Skills:
- Experience leading a Testing Center of Excellence (TCOE).
- Exposure to AI-driven testing tools and frameworks.
- Knowledge of API testing, security testing, and performance engineering best practices.
- Certifications like ISTQB, CSM, SAFe, or AI in Testing (preferred).
Behavioural Competencies:
- Positive work attitude with a proactive and problem-solving mindset.
- Ability to work in a fast-paced environment while maintaining quality standards.
- Strong communication and interpersonal skills to collaborate across teams.
- Leadership and mentorship skills to guide and develop the team.
- Adaptability and willingness to be hands-on when necessary.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC, we don't just keep businesses running-we help them thrive. For more than 125 years, we've been the trusted partner for 90% of the Fortune 500®, leading financial institutions and businesses worldwide. As the global leader in business, legal, financial, and digital brand services across 140+ jurisdictions, we set industry benchmarks through innovation, integrity, and excellence.
Privately held and professionally managed since 1899, CSC is the business behind business®, delivering knowledge-based solutions from our headquarters in Wilmington, Delaware, USA, to clients across the globe. Our success is built on a people-first culture that fosters growth, collaboration, and agility. Recognized as a Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.
Important notice: CSC only accepts resumes from agencies in our approved supplier program. Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC, with no fees eligible for claims. We encourage candidates to apply through our website for a seamless hiring experience.
\uD83D\uDD17 Explore opportunities: [CSC Careers link]
Why work for us?
At CSC, we invest in your growth, well-being, and success. Here's what sets us apart:
- Global legacy: Join a powerhouse shaping industries worldwide.
- Career growth and mobility: Access internal promotions, leadership programs, and skill-building opportunities to accelerate your career.
- Recognition and rewards: Enjoy performance-based bonuses, and employee recognition programs.
- Work-life balance: Benefit from hybrid work models and state-of-the-art collaborative spaces.
- Continuous learning: Gain tuition reimbursement, professional certifications, and expert-led development programs in leadership, technical skills, and more.
- Inclusive culture: Be part of a workplace where diversity, equity, and belonging fuel innovation and success.
- Community impact: Make a difference through CSC Gives Back, including our partnership with Kiva, to empower underserved communities through microloans.
Join CSC and shape the future in a dynamic, global environment where your contributions drive success.
Disclaimer: This job description serves as a general guideline and may evolve based on business needs.
