Senior Payment Product Manager - LATAM

About the Role

We are looking for a senior Product Manager to rebuild and scale our payment product in LATAM.

This role goes beyond feature delivery — you will be responsible for defining product architecture, improving merchant and user experience, and driving real business growth in a complex payment ecosystem.

You will play a key role in solving current gaps in product strategy, execution quality, and market fit.

Responsibilities:

• Drive the localization and growth of Big Pay products in LATAM, ensuring the product experience aligns with local user behavior, payment habits, and market dynamics.
• Define and continuously refine the end-to-end product architecture for payment flows, including user journey, merchant lifecycle, transaction routing, and fund movement, ensuring scalability and system consistency.
• Identify user pain points and merchant integration challenges through direct engagement with local users, merchants, and regional teams, and translate insights into structured and high-impact product improvements.
• Redesign and optimize merchant onboarding and integration experience, improving API usability, documentation clarity, and integration success rate to accelerate merchant acquisition and activation.
• Improve user onboarding and payment experience, reducing entry barriers across KYC, deposit, and transaction flows, and building a product that aligns with user trust and mental models in LATAM markets.
• Conduct in-depth market research and competitor analysis to ensure product strategy is grounded in real market dynamics, not just internal assumptions or short-term KPIs.
• Design and iterate product solutions including user flows, wireframes, and product requirements, with clear user stories and strong attention to detail in execution quality.
• Work across the full product development lifecycle, ensuring high standards in UI/UX, development coordination, test case validation, production launch, and post-launch optimization.
• Analyze product performance using data-driven approaches, build and maintain performance dashboards, and drive improvements in key metrics such as conversion rate, transaction success rate, merchant activation, and user retention — while balancing data with real user insights.
• Collaborate closely with engineering, operations, compliance, and business teams to deliver scalable, reliable, and compliant payment products, ensuring smooth operational processes across markets.
• Ensure product design incorporates risk management, compliance requirements, and operational efficiency, particularly in areas such as payment flows, settlement, and regulatory constraints.
• Understand and optimize key payment processes including transaction lifecycle, reconciliation, settlement, PSP integrations, and merchant flows, ensuring robustness and scalability.
• Act as a bridge between LATAM markets and global product teams, ensuring local insights, user needs, and business priorities are effectively translated into product roadmap decisions.

Requirements:

• 8+ years of Product Management experience, with strong background in payments, fintech, or transaction platforms.
• Solid understanding of payment systems, including:
• Payment flows (on/off-ramp, routing, authorization)
• Reconciliation and settlement
• Merchant integration (API-based)
• PSP / acquirer ecosystem
• Experience designing or owning end-to-end payment or card products (not just growth or front-end features).
• Strong product architecture thinking — able to structure complex systems, not just deliver features.
• Proven ability to improve merchant experience or user conversion in payment products.
• Strong data sense, but not KPI-driven only — able to combine data with real user insight.
• Ability to work closely with engineering and understand technical constraints (API, system design, integration).
• Ability to balance business growth with product quality and user experience
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages like fluent Spanish or Portuguese would be an advantage.
• Strong understanding of LATAM markets and user experience.
• Strong ownership mindset — someone who fixes problems, not just executes tasks