As a Senior Product Associate, you will drive product management efforts by conducting user research, analyzing metrics, and collaborating for customer experience improvements in the Authentication platform.
Job Description
Unleash your expertise in product management by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate within the Secure Platform Services team, you will be instrumental in developing top-tier Authentication platform capabilities. You will work closely with Operations, Technology, Fraud Risk, and Business leadership to ensure a seamless customer experience. Your efforts will concentrate on creating authentication methods that align with customer interaction preferences, while also advancing organizational capabilities to improve client experiences on Chase.com.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred Qualifications, Capabilities, and Skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Unleash your expertise in product management by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate within the Secure Platform Services team, you will be instrumental in developing top-tier Authentication platform capabilities. You will work closely with Operations, Technology, Fraud Risk, and Business leadership to ensure a seamless customer experience. Your efforts will concentrate on creating authentication methods that align with customer interaction preferences, while also advancing organizational capabilities to improve client experiences on Chase.com.
Job responsibilities
- Partner with the Product Manager to identify new product opportunities through user research and discovery.
- Plan for upstream and downstream implications of new product features on the overall product experience.
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.
- Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets.
- Act as a subject matter expert in Customer Identity and Access Management processes.
- Write requirements, epics, and user stories to support product development.
- Support feature teams with application testing, user experience testing, and issue resolution.
Required qualifications, capabilities, and skills
- Bachelor's Degree or equivalent experience.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area.
- Demonstrated performance in content management or relevant domain area.
- In-depth knowledge of agile process and principles, including use of agile project management tools (e.g., Confluence, JIRA, Git).
- Excellent organizational, time management, and project management skills.
- Ability to work independently and make informed decisions.
- Experience in product deployment processes and operational management.
Preferred Qualifications, Capabilities, and Skills
- Customer Identity and Access Management experience.
- Agile/Scrum and AWS Certification are a plus.
- Knowledge of design and product development processes, service design principles, and systems thinking.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Top Skills
AWS
Confluence
Git
JIRA
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