Senior Product Manager - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical

Mastercard Payment Gateway Services provides an end-to-end Omni-Channel gateway solution for merchants, payment facilitators and acquiring banks. Our goal is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering best-in-class experiences across both online and in-person commerce. We aim to establish Mastercard Payment Gateway Services (MPGS) as the preferred platform for acceptance.
The Senior Product Manager – Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Managers, Solution Architects, and development teams to identify & elaborate technical requirements that meet product business requirements. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective.
Key Responsibilities
• Work with internal / external stakeholders to clarify, understand, gather and document detailed product requirements which should be implemented
• Produce written documentation of the client’s business, functional and non-functional requirements
• Prepare system analysis of business requirements (use cases, activity diagrams, interface specifications)
• Technical analysis of product or application to ensure that business and functional requirements can be met.
• Actively participate in solution design discussions for small to medium complexity initiatives
• Prioritize and identify cross domain / application / system enhancements
• Identify key dependencies and knock-on impacts of new development work
• Collaborate with development team on software designs
• Act as a liaison and key communication bridge between the development and business teams
• Act as a technical consultant for Product team during design, development & implementation of new products/services
• Lead review sessions of functional & technical requirements & maintain relevant documentation including internal knowledge base
All about you
• Experience in product, program, or service management with a technology focus.
• Skilled in organizing and aligning customer activities with product development roadmaps.
• Proficient in defining and structuring customer objectives, goals, strategies, and success metrics.
• Experienced in facilitating both technical and non-technical virtual workshops, trainings, and problem-solving sessions to identify product requirements & convert them in system requirements.
• Adept at translating customer use cases into actionable, testable backlog items and managing their prioritization.
• Strong understanding of technologies, architectural design, and product features that support customer needs; able to contribute meaningfully to technical discussions and strategy.
• Proven track record of delivering end-to-end software changes or customer onboarding experiences with a focus on learning outcomes and continuous improvement.
• Hands-on experience in API development.
• High-energy, detail-oriented, and proactive, with the ability to manage competing demands independently.
• Demonstrates strong initiative and self-motivation, with a readiness to embrace challenging opportunities.
• Excellent verbal and written communication skills, with strong collaboration, relationship-building, and organizational abilities.
• Solid technical knowledge and capability
• Comfortable working at a detailed level with interface specifications & doing related data mappings to and from APIs
• Collaboration & thoughtful risk-taking mindset
• Willingness to learn and get stuck in

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.