Leads multiple complex, customer-facing projects in professional or managed services environments. Manages project scope, schedules, work breakdown structures, resources, risks, stakeholders, communications, quality, deliverables, budgets, profitability, revenue, margins, bill rates, and utilization. Oversees multisite technology deployments and builds customer and stakeholder relationships while ensuring successful, profitable execution.
Job Summary & Responsibilities
- 6+ years of experience as a Project Manager
- Experience in a Professional Services or Managed Services environment is required (***critical: must have led external customer facing projects not internal operational projects)
- Preferred to have experience supporting Global Financial customers
- Networking, Storage, Virtualization, Cloud, Security or Collaboration (Unified Communications) Project Management experience required
- Multisite deployment experience (Wireless, Wi-Fi, POS, etc.)
- Knowledge of both the theoretical and practical aspects of project management
- PMP and/or CAPM certification is desired
- Understanding of financial processes; ability to understand, analyze and create financial reports preferably in Clarity
- Extensive experience with people management, strategic planning, and change management
- Proven experience with risk management; demonstrated ability to communicate appropriately to leadership
- Understanding of and the ability to utilize the process of stakeholder analysis
- Ability to work independently and aggressively track to project timelines
- Excellent documentation skills and attention to detail
- Ability to communicate well with customers and co-workers
- Experience in effectively influencing and leading personnel and the ability to write business reports in a well-organized manner
- Strong team building skills
- Excellent problem solving, and critical thinking skills
- Demonstrated communication skills (written, verbal, and presentation)
- Proficiency with project management software (Desired)
- Manages the day-to-day operational and tactical aspects of multiple and large complex projects with multiple work streams.
- Ability to create in depth WBS with interdependencies and a defined critical path
- Demonstrates excellent verbal and written communication skills; Develop and execute an efficient internal and external communication strategy for ensuring communication with all levels of management within the team
- Monitor and report on project progress to stakeholders
- Build and strengthen relationships with the customer and stakeholders (internal and external)
- Responsible for creation and maintenance of resource plans ensuring effective resource allocation and distribution across portfolio of projects
- Utilize project management tools and techniques to improve execution and drive efficiencies.
- Implements engagement review and quality assurance procedures in accordance with our methodology
- Ensure profitable and successful execution of all assigned engagements as measured by regional goals and customer feedback
- Proactively manage changes in project scope
- Effectively create and execute risk management plans
- Manage and analyze profitability, revenue, margins, bill rates and utilization across projects
- Understand and manage key project financial components to ensure projects are delivered within budget
- Responsible for quality and timely execution of deliverables across projects
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