End to end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationship with internal teams, clients, and vendors.
KEY JOB RESPONSIBILITIES:
- Execute flawlessly multiple research projects independently at distinct phases from sale to delivery
- Be the point of contact for clients, internal teams, and vendors
- Review project specs and research design for fielding and data collection
- Continuously monitor project elements, anticipate/identify potential problems, and manage to resolution.
- Manage external vendors and partners to meet project timeline and budget qualifications
- Communicate with clients and internal teams throughout the project cycle to provide project update, recommendations, and liaise with senior staff on any issues
- Work within Sago systems effectively throughout life cycle of project
- Work collaboratively with clients to provide timely updates on progress of project.
- Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reprovals, quota reports, field reports…etc.
- Respond quickly to unanticipated or urgent issues and manage to resolve them; escalating as appropriate.
- Collaboration and supporting internal and external teams in coding, analysis, reporting.
- Validation and preparing of data deliveries
- Meet client’s timeline expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects
- Build and maintain successful client relationships.
- Work in accordance with the SOP's of company.
- Other duties as assigned.
CORE COMPETENCIES:
• Technical orientation, logical thinking, analytical mind
• Customer service, multi-tasking, and time management skills
• Quickly adopts to changes and new processes
• Superior communication skills
• Focus on quality and attention to detail
• High work ethic and team player attitude
• Client Focus
• Effective communication skills – written and oral
• Collaboration and Teamwork
• Ability to multi-task and flexibility
• Decision Making and Problem Solving
• FOR Eastern Europe :
o Fluent in English (written and oral)
QUALIFICATIONS :
Education:
• Bachelor’s Degree or equivalent Experience:
• Must have 2-5 years of experience working in a market research environment or combined PM experience.
• Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus.
Computer Skills:
• Experience in DIY survey tools and/or panel software usage is a plus.
- Free Gourmet Tea/ Coffee on the house.
- Pick-up and Drop Cab Facility in EST shift for up to 45 Kms.
- Extensive Mediclaim Benefit
