Achieve annual target for SBD.
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
- Develop a portfolio of small to medium-size customers.
- Promote all digital products for Hapag-Lloyd to our
customers. - Co-ordination with SXC / SCN
Prepare calls, conduct calls, report and follow-up on calls
Evaluate customer potential (Forecast/Budget) and conduct
MR Sales Planning where appropriateBusiness reviews- conduct customer performance reviews
(QBR – Quarterly Business review)Selectively engage with TM when relevant
Preparing rate quotations, filtering rate request to ensure cargo
identified and quoted is aligned to company strategy and to
optimize vessel utilization on volume and profitabilityGive feedback on the market including rates, competition activities,
market conditions etc. to all relevant stakeholdersFollow-up on customer business, quotations, free time and pricing
approval requestsEnsure timely completion of administrative tasks such as RA fling,
FMC filing, handover to CS, etc.Market Intelligence – be a subject matter expert on geography
Data Analytics- able to review, identify and process data
Mandatory: Request you to please provide answers
to the questions below as part of the shortlisting
process (kindly attach your responses along with your resume).
- Export Development:
Describe your experience in developing Export business,
please share a macro view of trade lanes/commodities/
volumes moving out of Zone 2. - Portfolio Management:
Define customer segmentation and give examples on
- Where you have converted a non-performing account,
- and an example where you onboarded a new account
What was your approach and outcome in both cases?
- Market Intelligence.
What type of market feedback have you have shared with
management in your current/previous roles? Share an example.
University degree
Very good command of written and spoken English
& Local Language.Working knowledge of MS Office
Able to work well with others and follow guidelines.
Positive attitude
Receptive and be able to grasp new ideas and motivate oneself for personal development
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