Develop and enhance Salesforce Service Cloud solutions, including Omni-Channel routing, capacity, and presence management. Build scalable Apex and Lightning Web Components, maintain Aura and Visualforce components, and integrate third-party systems through REST, Bulk, and Metadata APIs. Collaborate independently within cross-functional teams while supporting deployment, migration, and CI/CD processes.
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior Salesforce Developer to build and enhance Service Cloud solutions, including Omni-Channel routing, capacity, and presence management. This person develops scalable components using Apex and LWC, while integrating third-party systems through REST and Metadata APIs. Independent, hands-on execution within a cross-functional team is central here.
WHAT YOU WILL DO
- Develop and enhance Salesforce Service Cloud solutions, including Omni-Channel functionality such as routing, capacity, and presence management.
- Build scalable, high-quality applications using Apex and Lightning frameworks, with LWC as the primary development framework, and maintain existing Aura and Visualforce components as needed.
- Build and maintain integrations with third-party systems using REST APIs, Bulk APIs, and Metadata APIs, including telephony/CTI and external SaaS/AppExchange integrations.
MUST HAVES
- 4+ years of experience developing Salesforce business applications.
- Strong proficiency in Apex, including triggers, controllers, and test classes.
- Lightning development, with strong hands-on LWC experience.
- SOQL and SOSL.
- Demonstrated experience building business solutions within Service Cloud.
- Hands-on experience with Salesforce Omni-Channel functionality.
- Experience developing custom objects and working within the Salesforce development environment.
- Experience integrating Salesforce with third-party systems using REST-based web services.
- Experience maintaining or enhancing existing Aura and/or Visualforce components.
- Hands-on experience with Git and Salesforce CI/CD, deployment, and migration processes.
- Ability to work independently while collaborating effectively in a team environment.
- Strong written and verbal communication skills.
- Upper-intermediate English level.
NICE TO HAVES
- Salesforce Platform Developer II certification.
- Experience with telephony/CTI integrations within Salesforce.
- Experience working in enterprise-scale Salesforce environments.
- Familiarity with complex data models and large-scale implementations.
- Experience with Copado or similar Salesforce deployment and CI/CD tools.
- Experience supporting integrations with external SaaS platforms and AppExchange applications.
- Experience integrating Salesforce with AI-driven tools or services, such as predictive analytics, machine learning APIs, or generative AI platforms.
- Exposure to Salesforce AI capabilities, such as Einstein features or AI-powered automation within Sales Cloud or Service Cloud.
- Experience building AI-enabled workflows or automation using REST APIs.
- Understanding of prompt engineering concepts or applying generative AI tools within business applications.
- Familiarity with data preparation, governance, and security considerations for AI-enabled solutions.
PERKS AND BENEFITS
- Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.
- Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.
- Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.
- Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.
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