Senior Scrum Master

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

• Leads cross-functional teams to provide agile-based project deliverables and facilitates the team's work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes. Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members. Using strong communication, facilitates the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast paced environment with competing priorities. Sets the example for Agile methods based upon the designated principles and ensures they are understood and exercised consistently within the team.

What Part Will You Play?

• Uses the ability to communicate clearly and concisely to conduct Daily Scrum meetings.  Guides and develops clear Sprint standards while keeping the team engaged and on task.  Responsible for enacting Scrum values and practices.   Provides updates on the team's performance, removing impediments that hinder team progress and facilitates Grooming/Refinement, Sprint Planning, Demos, Retrospectives and Daily Standup meetings for the assigned team(s). Guides team to adhere to working agreements, helps to resolve impediments and creates a culture of continuous improvement by fostering empowerment and promoting best practices for platform maintenance and development.  Creates a team environment by establishing trust and transparency through collaboration & communication.
• Promotes a collaborative team environment that fosters creativity and innovation.  Engages team with making appropriate commitments through story selection and task definition; encourages discussion and conflict resolution.  Initiates, builds and maintains positive relationships with IT and internal customers to help facilitate effective completion of project work.
• Partners with the development leads or appropriate team members for capacity planning and resource allocation in Agile tools.  Guards and shields the team(s) from distractions and interruptions from external interferences.
• Coaches teams to break down business requirements into stories and tasks.  Promotes and leads teams to continuous improvement of structure, processes and tooling to enable the teams to deliver increased value.  Champions accountability within and outside the team.  Routinely demonstrates a good understanding of the overall business and of the business and technical terms presented.
• Uses strong analytical and problem resolution skills to identify difficult sources of impediments.

Roles and Responsibilities - 

• Lead cross-functional teams to provide agile-based project deliverables and facilitates the team's work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes. 
• Coach and mentor the scrum teams, removing barriers to successful implementation
• Facilitate Agile and scrum ceremonies such as sprint planning, sprint review, demo, retrospectives, daily stand up calls.
• Identify and report progress via  appropriate metrics
• Good skills and knowledge of servant leadership, conflict resolution, facilitation, continues improvement.
• Strong knowledge of SDLC and agile principles.
• Excellent communication and interpersonal skills with the ability to effectively collaborate with cross functional teams.
• Collaboration with Product Owner, Developers, quality assurance to ensure alignment and successful delivery of software solutions.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Degree in a related field of study from an accredited university.  Additional related TSYS experience may be considered in lieu of a degree.
• Experience - 7 to 10  Yrs
• Typically Minimum 6 Years Relevant Experience Required as a Scrum Master
• Project management experience preferably within an established IT project management office or serving as a project manager for an Information Technology department. 

Preferred Qualifications

• Bachelor's Degree 
• Typically Minimum 6+ Years Relevant Exp
• Strong knowledge of Agile approaches, previous experience with Agile tools and techniques.
• Previous Agile experience with some working knowledge of Agile approaches, tools and techniques. 
• Certified Scrum Master and other Agile project management Certifications (CSM/PSM/SAFe)

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of the area of specialization; resolves a wide range of issues in creative ways. This job is a fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in their own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
• Communication - Has expert communication, collaboration and facilitation skills.
• Managing Multiple Priorities - Has highly developed time management skills to manage competing priorities.  Highly adaptable to changing environments and priorities.
• Issue Resolution - Has highly developed negotiation and conflict management skills to resolve unusual issues within and external to the team.
• Global Payments Inc. is an equal opportunity employer.
• Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].