Job Description
Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
We are looking for a seasoned software engineer (Test) to join the team that owns building Agent experience in support products.
Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful.
As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency!
What you get to do every day:
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Design, implement, and maintain automated testing frameworks and scripts using tools such as Cypress.io for end-to-end testing.
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Manage and optimize continuous integration and continuous deployment (CI/CD) pipelines using GitHub Actions and Jenkins, ensuring smooth and efficient build and release processes.
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Manage and optimize performance regression audit pipelines to ensure our application meets high standards of performance, accessibility, and SEO.
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Work closely with developers, product managers, and other stakeholders to understand requirements, identify potential issues, and ensure quality throughout the software development lifecycle.
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Develop and execute comprehensive test plans, test cases, and test scripts for both manual and automated testing, covering functional, regression, and performance testing.
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Identify, document, and track defects, working with the development team to prioritize and resolve issues effectively.
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Advocate for and implement best practices in testing and quality assurance, contributing to a culture of continuous improvement within the team.
What you bring to the role:
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At least 4 to 6 years of experience in software QA and testing, preferably in a SaaS environment.
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Proficiency in various languages such as Javascript/Typescript or Ruby.
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Experience with testing large scale React applications with tools like, React Testing Library, Cypress.io and Selenium.
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Experience with performance testing tools like Lighthouse CI would be nice to have.
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Sound understanding of web application development and agile development practices.
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Strong problem-solving and analytical skills, with a keen eye for detail.
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Great verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.
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Strong verifiable contributions to open-source software would be nice to have.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
