Senior Specialist, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Experience Design

"Job Overview: Experienced professional with advanced knowledge of Usability practices and protocols that enable the individual to deliver usability reports according to defined protocol, while meeting established timelines. May modify processes to resolve situations and checks and takes corrective action to resolve problems that are not immediately evident in existing processes. Assignments are in support of the goal of developing products and services that are easy to use, easy to learn and useful. Major Accountabilities: •Selects and conducts appropriate user-centered design techniques throughout an iterative design process. •Modifies, adapts and develops new methods as appropriate to address specific issues related to the iterative product development process. •Other duties as assigned. Education: •Bachelors degree or equivalent combinatin of training and experience. Advanced degree preferred. •Specialized training/experience in Human factors, Usability, Information or Interface Design required. Knowledge / Experience: •3 to 5 years experience is preferred. •Broad knowledge in the field is preferred. Skills/ Abilities: •Strong command of usability and design techniques such as: usability testing, heuristic evaluation, paper prototyping, wire-framing, storyboarding, sitemap creation and card sorting. •Ability to conduct focus groups, design sessions, task analyses, surveys and online testing is highly desirable. •Current in usability and user-centered design methods. •Strong analysis and presentation skills. Work Conditions: •Travel required, anticipated to be less than 25%."

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.