Senior Specialist, Product Management - SEA and Greater China

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management - SEA and Greater China

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Asia Pacific Digital Consumer Solution team is looking for a Senior Specialist to drive our Digital First Card Program strategy forward by consistently innovating and problem-solving. This is an exciting, highly dynamic and high-profile role focused on conceptualizing, designing and bringing to market innovative solutions in and around payments. The ideal candidate is passionate about the consumer payment experience journey, highly motivated, intellectually curious, analytical, and possesses a digital-first mindset.
Roles
• Work with relevant stakeholders to define, design and customize the consumer payment experiences
• Identify and work with various internal product/solution teams to source the assets
• Identify and manage vendors/partners that provide assets/services
• Managing third party service providers to the program, e.g. research agencies, user experience agencies, technical partners etc.
• Proactively monitor project progress, highlighting risk, resolving issues and initiating prompt corrective action
• Guide customers with the program certification, review the documentations (including UI/UX) and make recommendations
• Perform gap analysis to identify growth opportunities
• Acquire tools to analyze performance and identify opportunities to grow customer portfolio
• Reporting project/program progress and producing executive dashboards
All About You
• Bachelor’s Degree or equivalent work experience required, advanced Degree preferred
• Prior Product and Project Management including Business Analysis experience preferred
• Broad understanding of the payment ecosystems, especially API-enabled products and services is desired
• Rich experience in delivery of payments application on platforms like Android and iOS will be added advantage
• Experience with card management systems and issuing processing systems will be added advantage
• Proficient in Microsoft Word, Excel, PowerPoint, Visio and MS Project Management
• Should be a team player and be willing to work under highly competitive environment
Skills/Abilities
• Ability to turn market intelligence into useful and relevant solutions
• Experience in data analytics converting quantitative data into opportunities to innovate
• Should have design thinking approach towards product and experiences build up
• Experience in supporting complex product/service launches
• Has previously worked in a cross functional environment and has good command of project planning
• Reacts enthusiastically and with a sense of purpose in assessing new requirements to changing end-user needs
• Ability to identify elements that drive operational excellence and financial results through focusing on customer value and cost efficiencies
• Exemplifies a global and diverse outlook in approaching business ideas, products and solutions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.