Senior Specialist, Product Strategy and Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Strategy and Operations

Overview:
Mastercard is a global technology company in the payments industry, dedicated to driving innovation and financial inclusion. Within Mastercard, Services provides advanced analytics, consulting, and digital solutions that help businesses, financial institutions, and governments make data-driven decisions.
Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca Consumer Clarity (“Clarity”) changes the dialogue, creating a rich environment for issuers and merchants to engage cardholders post-transaction, reducing frustration and driving repeat spend.
The Senior Specialist, Product Management, role will be part of a team responsible for owning and delivering the tactical execution of the development the Ethoca Clarity product. You will be working closely with development teams to create the needed features that will further evolve the product. Vital to this will be coordinating the requirements from Product Managers, customers and partners, and internal stakeholders.
Role
Support the execution of core product workstreams. The role may require engaging with internal teams, vendors and contractors to ensure timely and quality delivery of workstreams.
Own documentation, QA processes, and regular tracking to ensure internal stakeholders have visibility into progress, blockers, and metrics.
Lead status reviews, coordinate across time zones, and support go-to-market enablement in collaboration with Ops, Engineering, and Market teams.
Collaborate with product management, development teams, customers, and other market stakeholders to gather and validate requirements.
Maintain and prioritize the product backlog, ensuring it is consistently refined and aligned with strategic goals.
Execute product roadmap collaborating within Agile principles managing the backlog and planning the iterations.
Work closely with internal stakeholders such as Operations, and Data Teams to ensure successful delivery of product releases.
Develop training materials, documentation, and user guides to drive product adoption.
Be comfortable with data extraction, transformation, and loading to support business intelligence and analytics. Ability to maintain and manage data dashboards would be an added advantage.
About You:
Demonstrable experience in product discovery, execution and commercialization, preferably with data driven products
Experience working with external vendors or delivery partners; confident managing timelines, output quality, and alignment to goals.
Experience in the Payments, Ecommerce, Disputes and/or Fraud Management industry is a plus.
Experience and/or knowledge of SQL, Python, and/or Business Intelligence tools (Tableau, Domo, Power BI, etc.)
Strong analytical skills and intuition. Ability to analyze complex data and identify patterns.
Strong organizational and problem-solving skills—you're someone who gets things done and clears roadblocks.
Strong written and verbal communication; can effectively articulate product decisions to technical and nontechnical stakeholders.
Comfort with and an ability to adapt in a rapidly changing environment
Openness to learn and apply new technologies, staying current with industry trends and advancements
Bachelor's or Masters's Degree in Product Management, Statistics, Data Science, or equivalent work experience

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.