Design, develop, customize, and support enterprise ServiceNow ITSM solutions, custom applications, workflows, automations, scripts, integrations, and platform components. Responsibilities include architecture participation, code reviews, governance, upgrades, troubleshooting, performance optimization, Agile delivery, stakeholder collaboration, and mentoring junior developers.
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in
REQUIREMENTS:
- Experience - 7.5+ years
- Strong experience in ServiceNow ITSM implementation, customization, and development
- Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications
- Strong ServiceNow development experience using JavaScript and Glide APIs
- Experience in developing custom scoped applications using App Engine
- Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
- Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server
- Strong understanding of ServiceNow ITSM processes and best practices
- Experience with Service Portal; exposure to UI Builder will be an added advantage
- Experience in designing scalable and reusable ServiceNow solutions for enterprise environments
- Exposure to CSM or other ServiceNow modules is preferred
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management skills
- Ability to mentor junior developers and work in an Agile delivery environment
- CSA certification along with any two ServiceNow Mainline Certifications is mandatory
RESPONSIBILITIES:
- Design, develop, and implement ServiceNow solutions aligned with business and customer requirements
- Configure and customize ServiceNow ITSM applications and related platform capabilities
- Develop custom applications, workflows, Flow Designer flows, and automation solutions
- Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server
- Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications
- Design scalable, reusable, and maintainable ServiceNow components following platform best practices
- Participate in solution architecture discussions and provide technical recommendations
- Perform code reviews and ensure adherence to development standards and governance guidelines
- Mentor and support junior developers to enhance team capabilities
- Support ServiceNow upgrades and ensure application compatibility across releases
- Troubleshoot production issues and optimize platform performance and stability
- Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions
- Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives
- Drive continuous improvements and ensure successful delivery of ServiceNow projects
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Nagarro Pune, Mahārāshtra, IND Office
Awfis Space Solutions Pvt Ltd, The Kode, Baner Pashan Link Road, Baner, Pune, India, 411045
Similar Jobs
Financial Services
Develops secure, scalable full-stack software for JPMorgan Chase’s Asset and Wealth Management Data and Analytics team. Responsibilities include coding with Java, React, TypeScript, Python, and AWS; designing, testing, debugging, and troubleshooting applications; analyzing data; supporting operational stability; and applying agile, CI/CD, security, resiliency, and AI-assisted development practices.
Top Skills:
AgileAi-Assisted Development ToolsAWSCi/CdJavaPythonReactSpring BootSpring JpaTypescript
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Leads a first-line compliance function for liquidity regulatory reporting. Responsibilities include designing compliance test cases, managing testers, executing and analyzing testing, identifying regulatory or policy non-compliance, coordinating remediation with Finance Change and Reporting Operations, and communicating outcomes to senior stakeholders. The role requires expertise in LCR, NSFR, maturity ladders, banking products, regulatory requirements, SQL, ETL transformations, and complex data analysis.
Top Skills:
Cloud PlatformETLRadarSQL
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
The Planner develops and maintains project schedules, conducts critical path analysis, proposes recovery strategies, and prepares planning reports.
Top Skills:
ExcelMs ProjectPowerPointPrimavera P6
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
