Company Description
Discover the Unexpected
Experian is the world's leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a member of the FTSE 100 Index. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we've helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we're not done.
Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow.
To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are main differentiators. We focus on what matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're committed to encouraging a sense of belonging and a place where you can bring your true self to work.
Our uniqueness is that we value yours. We're an award winning organisation due to our people first focus. This includes Top Employer™ and Great Place To Work™ accreditations.
Proud to be a Worlds Best Workplace 2024
Job Description
2. SUMMARY
Responsible for maintenance of applications which have been live in production. Managing both technical and functional defects, problems and changes. Working on hosted and on-prem solutions. Working with a team of Technical Analysts/Senior Technical Analysts, Database Administrators and other IT functions you will investigate solutions to client queries and be part of a team that builds, implements and support new client systems. Provide support guidance and mentoring Technical Analysts for their daily duties. Work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues, and changes for Experian solutions. Responsible for application security and and take accountability of the all the applications which are in your domain.
3. KEY RESPONSIBILITIES
1. Management & Admin
- Ensure their own goals are met.
- Provide technical guidance and mentorship to technical analysts/senior technical analysts.
- Work with Service Operations Manager to improve the function and to create additional revenue by creating the CR opportunities in service operations.
2. Technical and Functional
- Completely understand end-to-end infrastructure and application ecosystem to help build tools that can aid daily operations work and application ownership.
- Work on production issues and ensuring a quick and quality resolution.
- Work with the clients (IT and business teams) and to understand the requirements from a business perspective and develop solution for them.
- Design automated solutions with the application support space.
- Responsible for the identification and implementation of technical service improvements.
- Provide consultancy to the clients wherever needed on implementation of new components and upgrading the legacy solutions to the latest ones.
- SME in at least 1 product
3. Customer Management
- , support and Incident management, while working to tight contractual Service level agreements. Dealing with both clients directly and other Experian business teams
- Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.
- Investigation into production issues. To work with Sr. Technical Analyst/ Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities implementing corrective/follow up actions. Updating the Incident database to reflect the current position.
- Provide technical analysis to customers and business teams regarding support incidents.
- To provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns.
4. Knowledge Sharing
- Mentor less experienced members of the team to ensure constant knowledge growth of the team.
- Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology.
- Participate with the management in service improvements and provide ideas to create world class support function.
Qualifications
4. KNOWLEDGE, EXPERIENCE & QUALIFICATIONS
- You have analytical
- You have work expertise in Oracle/SQL Server RDBMS and able to write codes in PL/SQL
- Knowledge of Java, Groovy, PowerShell programming languages.
- 5 or more years of experience.
- Knowledge of Webservices and App Servers (Apache Tomcat, Websphere) is must.
- Knowledge of Windows and Linux Environments
- Understanding of JSON, XML, WSDL, XSL, XSD.
- You have.
Education
- Bachelor's degree in computer science, engineering, or a related field.
- Experience in a similar role would be advantageous.
- Excellent technical, diagnostic, and.
- And organisational abilities.
- With staff and clients.
- ITIL certification is desirable.
Additional Information
- You will report to Shashank
- Role Location: Mumbai
- Experian is an equal opportunities employer.
#LI-Onsite
Benefits package includes:
- Great compensation package and discretionary bonus plan
- Core benefits include pension, Bupa healthcare, Sharesave scheme and more!
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Top Skills
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
