Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Overview
Job Description Summary
Overview
In addition to our traditional payments portfolio, Mastercard is aggressively expanding into new payment flow and leveraging the digital and connected world of people and economies to deliver faster, reliable and more efficient propositions to make payments – send or receive money.
The Cross Border program is part of the wider Disbursement & Remittances business that we are looking to expand at a compounded rate of 50% per year for the next 5 years. We are building solutions to enable payments in an any-to-any format – anyone, anywhere can send or receive money using any channel – money exchanges, banks, digital wallets, cards or fintech apps – providing a seamless and unified experience for both individuals and business to move money.
We are looking for passitionate Technical Program Managers who can
• Work across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner 2
• Track and manage manifest definitions, release integration, timing, scope and delivery
• 3
• Provide ongoing updates (with data) on the state of delivery 4
• Proactively manage all dependencies, ensuring all outputs are production ready at launch
Role
Our TPMs conceptualize, rationalize, and drive multiple, simultaneous projects to deliver engineering work across the portfolio in our Scrum execution model. In this role, you may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way.
As a Lead TPM, you should be able to:
• Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations
• Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
• Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.
• Looked to as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time.
• Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.
• Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
• Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern
• Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up.
• May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
• Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
• Plays active role in mentoring and recruiting others
ALL ABOUT YOU
• Demonstrated ability to operate with independence and autonomy.
• Experience defining and building cloud-native software products as a platform at scale with a deep understanding of those platforms’ capabilities and underlying technologies.
• Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (Scrum, Kanban, etc.)
• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.
• Demonstrated experience building relationships, partnering with, and influencing dependent teams while commanding the respect of the individuals you work with across the organization.
• Huge plus if you have expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model.
• BS in engineering, computer science, or related discipline.
• Technical program delivery experience including time developing and testing software.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.