As a Senior Technical Specialist, you will be a key member of the CSF 4LS department, taking on a role in addressing field-reported issues and customer deployments related to the CSF portfolio. Your primary focus will be on troubleshooting complex, multi-component issues and collaborating with development teams to identify root causes and implement effective solutions. This role requires a unique blend of technical depth and excellent communication skills to ensure timely resolution of customer-impacting problems and maintain strong relationships with both internal and external stakeholders.
Responsibilities- Troubleshoot complex issues spanning multiple components, utilizing strong technical expertise.
- Collaborate closely with development teams for root cause analysis and effective problem-solving.
- Ensure timely resolution of customer-impacting problems, maintaining high standards of customer satisfaction.
- Communicate effectively with customers and internal stakeholders across different geographies and time zones.
Document and report on issue resolution processes, providing clear and concise updates.
- Participate in on-call rotations to provide timely support for critical issues as needed.
- Applies and maintains quality standards. Participates in process and tools evolutions and improvements.
- Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.
Must Have:
- A Bachelor/Masters' degree with 9 years of experience with complex distributed systems/system software and strong coding fundamentals
- Excellent Linux knowledge with solid understanding of networking concepts (TCP/IP, DNS, TLS, HTTP, gRPC, proxies)
- Hands-on experience with containers and DevOps ecosystems (Docker, Kubernetes, IaC, automation toolchains)
- Strong focus on observability, troubleshooting, and performance optimization with a structured, automation-first approach
Good to Have:
- Experience in Ops side of DevOps within SaaS/CaaS environments and applications
- Familiarity with cloud-based managed services and virtualization platforms/private cloud infrastructure
- Exposure to open-source technologies with contributions being an added advantage
- Experience in enhancing deployment/upgrade automation and supporting analytics workloads, with strong communication skills
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
