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Key Responsibilities:
Create and maintain content across multiple products simultaneously (i.e., online help, release notes, product guides, API documentation, how-to articles, FAQs, knowledge base content and in-app help) to support new and existing product features.
Manage documentation pipelines for several products at once, coordinating updates across overlapping release cycles and ensuring timely content delivery.
Tailor content for various audiences as needed (i.e. end users, system admin, developers, API consumers, and internal stakeholders).
Maintain content updates in response to product changes, customer feedback, and internal requests.
Work with product managers, engineers, UI/UX designers, and customer support to gather source information, translate complex concepts, and validate documentation.
Attend product demos, sprint planning, and stand-ups to stay informed on product changes.
Participate in release readiness and go-to-market planning, to ensure timely delivery of content.
Ensure consistency in voice, style, and terminology across product documentation.
Develop and enforce cross‑product documentation standards, templates, and governance processes for junior team members.
Identify opportunities to automate or streamline content creation (e.g. single sourcing, content reuse strategies).
Establishing best practices and supporting the development of scalable documentation processes across teams.
Contribute to UI/UX content strategy (tooltips, in-app help) where applicable.
Leverage analytics and customer feedback to improve content effectiveness.
Utilize AI-powered tools to automate content creation, such as generating initial drafts, summarizing lengthy documents, and translating content into multiple languages.
Leverage AI to analyze customer feedback and usage data to identify content gaps and opportunities for improvement.
Work with AI and machine learning teams to develop documentation for AI-driven product features and ensure accurate representation of AI capabilities.
Identify opportunities to automate or streamline content creation, such as single sourcing and content reuse strategies.
Mentor and guide other writers, fostering skill development and adherence to best practices, while ensuring all technical content is clear, accurate, consistent, and aligned with organizational standards.
The ability to manage multiple projects simultaneously, adhere to deadlines, and rapidly acquire knowledge of complex topics in a dynamic environment is essential.
Problem-solving by researching relevant information and developing comprehensive content, even when details may be unavailable.
Other duties as assigned.
Qualifications:
5-6+ years of experience in technical writing for B2B SaaS or enterprise software.
Experience working directly with cross-functional teams including engineering, product management, and support.
Proficiency with writing and content management tools (i.e., MadCap Flare, Adobe FrameMaker, Confluence, Git, Markdown, Oxygen XML).
Basic knowledge of APIs, SQL, version control systems, and software development workflows.
Comfortable navigating software environments and testing features.
Ideal Candidate Attributes:
Strong written communication skills with attention to clarity, structure, and tone.
Ability to absorb complex concepts and distill them for technical and non-technical users.
High attention to detail and a commitment to quality in both writing and process.
Effective collaborator who thrives in cross-functional teams.
Self-starter who manages deadlines and shifting priorities well.
Proven experience leading documentation efforts across multiple products, balancing competing priorities while maintaining high content quality.
Proven experience leading and mentoring other tech writers as well as cross-functional contributors who assist with documentation efforts.
Experience with Microsoft Dynamics or Salesforce platforms is preferred, but not required
Experience supporting product or feature launches in an agile environment is a plus.
Experience with REST APIs and ability to write API documentation using tools like Swagger or Postman.
Basic understanding of HTML/CSS
Strong editing and proofreading skills are necessary to produce high-quality, accurate documentation.
Curiosity and passion for AI and its applications in content creation and management.
Proven track record of using AI for content creation.
Commitment to staying updated with the latest AI trends and technologies to enhance documentation practices.
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About UsMomentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here?At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Planned Paid Time Off - Earned Leave and Casual Leave in Each Calendar Year
Company Holidays as Per Policy
Employer-Paid Parental Leave
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Group Mediclaim Policy
Group Accident Policy
Group Term Life Policy
Gratuity as Per Payment of Gratuity Act
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in India (without sponsorship), and to complete the required employment eligibility verification form upon hire.
